Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

MICHELLE SANTANA

Houston

Summary

Experienced in military service, correctional officer roles, and customer service. Skilled in effective communication with diverse individuals. Proven ability to handle unexpected situations with composure and quick thinking. Adaptable to rapidly changing environments. Fast learner and dedicated worker committed to delivering results and exceeding expectations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Correctional Officer

Texas Department of Criminal Justice, TDCJ
10.2024 - Current
  • Managed high risk situations with professionalism and composure.
  • Maintained inmate safety through monitoring of behavior and intervention during conflicts.
  • Conducted routine and emergency head counts.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Reduced contraband by thoroughly searching inmates, cells, and common areas.

Security Guard

5 Star Services
11.2023 - 04.2024
  • Enforced access control protocols, including monitoring visitors, issuing visitor passes, and logging all entries
  • Maintained accurate logs of all security incidents and reported them to the appropriate authorities
  • Responded quickly to emergency situations and provided first aid when necessary

Weapon Mechanic

US Army
02.2019 - 10.2023
  • Inspected, maintained, and repaired small arms, crew-served weapons, and associated weapon systems.
  • Responded quickly to emergency situations involving weapons system malfunctions.
  • Inspected hazardous materials sites to ensure compliance with safety regulations.
  • Maintained discipline among troops while deployed overseas.
  • Displayed leadership in accomplishing assignments and learning new skills.

Picker

AMAZON
11.2021 - 01.2024
  • Fulfilled orders accurately using pick lists, order management software, and RF scanners.
  • Supported efficient and accurate order fulfillment through attention to detail and knowledge of inventory locations.
  • Minimized errors by marking materials with identifying information.
  • Maintained accurate records of completed orders.

Customer Service Cashier

Home Depot
08.2018 - 01.2019
  • Collected deposits or payments and arranged for billing.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Customer Service Representative

Call Center
10.2017 - 07.2018
  • Enhanced customer satisfaction with fast, knowledgeable service.
  • Collaborated across departments to resolve customer-related issues.
  • Gathered and verified required customer information for tracking purposes.

Education

High School Diploma -

Harmony Public Schools
06.2018

Skills

  • Communication Skills
  • Teamwork
  • Communications
  • Leadership
  • Emergency response
  • Safety and security enforcement

Certification

  • Weapon Specialist 2019
  • Hazmat Transportation Certifier 2021
  • Level II Security 2024

LANGUAGES

English
Spanish

Timeline

Correctional Officer

Texas Department of Criminal Justice, TDCJ
10.2024 - Current

Security Guard

5 Star Services
11.2023 - 04.2024

Picker

AMAZON
11.2021 - 01.2024

Weapon Mechanic

US Army
02.2019 - 10.2023

Customer Service Cashier

Home Depot
08.2018 - 01.2019

Customer Service Representative

Call Center
10.2017 - 07.2018

High School Diploma -

Harmony Public Schools

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MICHELLE SANTANA