Michelle Santiago
MEDICAL REGISTRAR
Jamaica,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, and problem-solving skills.
Enthusiastic Ultrasound tech and/or reception.
Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of what it takes to be a great technician in all ultrasound exams. Motivated to learn, grow and excel.
Overview
14
14
years of professional experience
Work History
ACR/Registrar
Jamaica Hospital
Richmond Hill, NY
01.2023 - Current
- Greeted every guest with personable approach and provided knowledgeable service.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Improved accuracy of patient data with meticulous record-keeping.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Reduced administrative errors by consistently verifying insurance information.
Registrar Clerk
Richmond Hill Radiology
Richmond Hill, NY
02.2011 - 11.2023
- Verified paperwork accuracy and checked for completion prior to processing.
- Organized, reviewed and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Processed registrations over 30 patients with attention to compliance with operational policies and accurate standards.
- Managed multiple simultaneous incoming calls, directory, appointment, medical insurance concerns.
Education
Associate of Applied Science - Ultrasound
Sanford Brown Institute
14th Street Union Square06.2008
High School Diploma -
Franklin K Lane
Cypress Hills, NY06.1990
Skills
- Calming Strategies
- Image Optimization
- Answering Questions
- Patient Identification
- Complex Problem-Solving
- Ultrasound Examination
- Excellent Nonverbal Communication Skills
- Patient Engagement
- Reading Comprehension
- Checking Patient Details
- Breast Biopsies
- Patient Information Collection
- Diagnostic Screenings
- Obstetrics and Gynecology
Languages
Spanish
Native or Bilingual
Timeline
ACR/Registrar
Jamaica Hospital
01.2023 - Current
Registrar Clerk
Richmond Hill Radiology
02.2011 - 11.2023
Associate of Applied Science - Ultrasound
Sanford Brown Institute
High School Diploma -
Franklin K Lane
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