MICHELLE SANTOS
River Klass
Angels Camp,CA
2
Languages
1
Certification
9
years of professional experience
Dedicated and reliable customer service professional with a strong work ethic and a proven ability to resolve issues efficiently and empathetically. Skilled in problem-solving under pressure, maintaining a positive attitude, and ensuring customer satisfaction. Fluent in Spanish and English, with the ability to effectively communicate and build rapport with diverse clientele.
Work History
Front of House Employee
8 Years 7 Months- Provided exceptional customer service to enhance guest experience.
- Handled cash transactions accurately and efficiently during peak hours.
- Collaborated with team members to improve service delivery processes.
- Trained new staff on operational protocols and customer interaction techniques.
- Resolved guest inquiries and complaints promptly to ensure satisfaction.
- Implemented inventory management practices to optimize stock levels.
- Monitored dining area for cleanliness and adherence to health regulations.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Assisted with daily front desk operations and maintained cleanliness standards.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
Budtender
2 Years 5 Months- Educated customers on product selection and cannabis strains to enhance their experience.
- Processed transactions efficiently, maintaining cash register accuracy and customer satisfaction.
- Supported compliance with state regulations by adhering to all safety protocols and procedures.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Developed knowledge of product offerings, enabling personalized recommendations for diverse clientele.
- Conducted regular cleaning and maintenance of display areas to uphold store presentation standards.
- Checked guests' photo identification for validity and age requirements.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
Education
Patient Access Representative Certificate - Health Administration
CPT1 (delayed Due To Externship Dates) - Healthcare
High School Diploma - GED
Skills
Strong work ethic
Customer service
Team player attitude
Problem-solving
Multitasking and organization
Phone etiquette
Foreign language skills
Clear communication
LANGUAGES
Spanish
Native or Bilingual
Certification
Patient Access Representative & Organizational Behavior Certificates
Timeline
Budtender
Pure Aloha
03.2023 - 08.2025Read More
Front of House Employee
River Klass
01.2018 - CurrentRead More
Bret Harte High School
High School Diploma from GED
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Columbia College
Patient Access Representative Certificate from Health Administration
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Intelvio Phlebotomy Training Specialist
CPT1 (delayed Due To Externship Dates) from Healthcare
Read More