Michelle Sarinana
Clovis,CA
Summary
I am hardworking, dependable, result driven, motivated, versatile, and a leader who is always looking for an opportunity for growth in the customer service and customer care industry.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Hostess/Server
Marie Callenders Restaurant
Fresno, California
10.2022 - 03.2025
- Managed phone calls and coordinated reservations to optimize dining room service
- Presented menus and guided guests through daily specials and desserts
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Reset tables and maintained clean dining areas throughout service hours
- Facilitated training sessions for new employees to ensure understanding of essential job responsibilities
Warehouse Associate
Gap Distribution Center
Fresno, California
08.2022 - 10.2022
- Collected merchandise efficiently to fulfill customer orders at Gap Distribution Center using RF scanners at Gap Distribution Center
- Prepared and packaged apparel orders according to Gap Distribution Center shipping standards following Gap Distribution Center shipping standards
- Examined products for damage and ensured quality control before shipping for damage and removed incorrect items
General Warehouse Associate
Amazon
Fresno, California
05.2019 - 09.2022
- Stowed inventory in designated bins to optimize storage and retrieval using warehouse scan systems.
- Packed customer orders following Amazon quality and safety standards.
- Supported team workflow during peak demand in fulfillment center.
- Followed safety regulations while operating machinery and handling hazardous materials.
- Restored packaging integrity to ensure quality and readiness for shipping. to ensure items were ready for shipping or storage.
- Assisted in packaging and labeling of products to ensure accurate shipment.
Customer Service Representative
Alorica
Fresno, California
04.2019 - 08.2019
- Handled inbound customer calls for Alorica contact center support.
- Resolved billing, account, and service questions using company systems.
- Followed scripts and procedures to support consistent service quality.
- Verified customer information before accessing accounts and updating records.
Cashier
Wienerschnitzel
Fresno, California
06.2018 - 01.2019
- Processed cash payments, provided change, and balanced register accurately during shifts.
- Created a positive first impression for guests upon arrival. and answered menu questions with friendly service.
- Took drive-thru orders and relayed them to kitchen staff.
- Maintained clean counter, lobby, and service areas throughout shifts.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
Crescent View Charter School
Fresno, CA05-2019
Certificate - Dental Assistant
UEI College
Fresno, CA09-2026
Skills
- Appointment scheduling
- Customer service
- Beverage pairing
- Food safety knowledge
- CPR certified
- Team collaboration
- Sterilization procedures
- Infection control
Certification
- CPR Certified
- ServSafe Certified
Accomplishments
- Presidents List
- Perfect Attendance
Timeline
Hostess/Server
Marie Callenders Restaurant
10.2022 - 03.2025
Warehouse Associate
Gap Distribution Center
08.2022 - 10.2022
General Warehouse Associate
Amazon
05.2019 - 09.2022
Customer Service Representative
Alorica
04.2019 - 08.2019
Cashier
Wienerschnitzel
06.2018 - 01.2019
High School Diploma -
Crescent View Charter School
Certificate - Dental Assistant
UEI College