Teresa Kuzila

• Managed reservations and waitlist efficiently, optimizing table turnover and guest satisfaction.
• Collaborated with front-of-house team to ensure smooth service flow during peak hours.
• Developed positive relationships with regular patrons, fostering loyalty and repeat business opportunities.
• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Seated patrons based on guest preferences and seating availability.
• Kept menus and wine lists clean and free of stains.
• Thanked guests as they left, inviting them to return.
• Relayed guest comments or suggestions to the manager on duty.
• Confirmed reservations for the next evening.
• Accurately and efficiently booked reservations using the iPad and Open Table app.
• Performed other duties as assigned by the manager on duty.
• Recipient of the 2022 Hostess of the Year award - Scarlett Magazine

Improved student outcomes by implementing individualized treatment plans and collaborating with interdisciplinary teams.

• Supported occupational therapists in conducting re-evaluations and documenting progress effectively.
• Managed caseloads effectively while maintaining a focus on quality care delivery for each student served.
• Improved student comfort and therapy participation by establishing rapport and trust through empathetic communication.
• Improved, designed and led activities to promote sensory-motor development of students.
• Developed resource materials for student and parent education, enhancing understanding of therapeutic goals and processes.
• Conducted group therapy sessions, fostering supportive community environment for students.
• Improved student outcomes with application of therapeutic techniques tailored to individual needs and conditions.
• Increased student engagement by developing and implementing interactive therapy sessions.
• Evaluated treatment progress and adjusted to achieve maximum benefit.
• Supported and built caring relationships with students with developmental and cognitive disorders, such as Autism Spectrum Disorders, Down Syndrome, developmental delay and dementia.
• Collaborated with registered therapist to establish appropriate treatment plans and goals for students.
• Follow through with treatment plans, initial screenings, re-evaluations, participation in professional learning committees, communication with parents, regular attendance at faculty meetings, daily notes and annual review reports.

• Participated in incentive based company promotions such as rewards and credit card solicitation.
• Maintained organized sales floor, ensuring merchandise displayed attractively and efficiently.
• Processed transactions accurately using POS systems, contributing to smooth checkout operations.
• Collaborated with management to implement visual merchandising standards aligned with brand guidelines.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Engaged with customers to effectively build rapport and lasting relationships.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

• Improved student outcomes by implementing individualized treatment plans and collaborating with interdisciplinary teams.
• Supported occupational therapists in conducting re-evaluations and documenting progress effectively.
• Managed caseloads effectively while maintaining a focus on quality care delivery for each patient served.
• Improved student comfort and therapy participation by establishing rapport and trust through empathetic communication.
• Improved, designed and led activities to promote sensory-motor development of students.
• Developed resource materials for student and parent education, enhancing understanding of therapeutic goals and processes.
• Conducted group treatment sessions, fostering supportive community environment for students.
• Improved student outcomes with application of therapeutic techniques tailored to individual needs and conditions.
• Increased student engagement by developing and implementing interactive therapy sessions.
• Evaluated treatment progress and adjusted to achieve maximum benefit.
• Supported and built caring relationships with students with developmental and cognitive disorders, such as Autism Spectrum Disorders, Down Syndrome, developmental delay and dementia.
• Collaborated with registered therapist to establish appropriate treatment plans and goals for students.
• Follow through with treatment plans, initial screenings, re-evaluations, participation in professional learning committees, communication with parents, regular attendance at faculty meetings, daily notes and annual review reports.

• Participated in incentive based company promotions such as rewards and credit card solicitation.
• Maintained organized sales floor, ensuring merchandise displayed attractively and efficiently.
• Processed transactions accurately using POS systems, contributing to smooth checkout operations.
• Collaborated with management to implement visual merchandising standards aligned with brand guidelines.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Engaged with customers to effectively build rapport and lasting relationships.
  

• Hired and trained front of house staff.
• Processed and called in weekly payroll of all staff.
• Ordered linen for banquet facility.
• Accepted food and alcohol deliveries.
• Made daily bank deposit.
• Resolved customer issues/complaints as needed.
• Knowledgable of front of the house positions (hostess, server, bartender, banquet server and bartender), and was able to fill in when short staffed.
• Oversaw banquet operations, ensuring seamless execution of events and client satisfaction.
• Managed staff schedules, optimizing workforce allocation for peak service efficiency.
• Evaluated event feedback, driving continuous improvement in service delivery and guest experience.
• Led pre-event planning sessions, aligning resources with client specifications and timelines.
• Delegated tasks to staff members to maximize production under tight deadlines.
• Increased guest satisfaction by anticipating needs and providing exceptional service during events.
• Set up and broke down conference and banquet rooms to meet facility standards and specifications.
• Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
• Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
• Interpreted instructions to schedule and set up events to client specifications.
• Oversaw timeliness and quality of food delivery at high-volume events.
• Collaborated with clients to create customized menus, meeting dietary and budgetary requirements.
• Maintained a safe working environment by enforcing health and safety standards among staff members.
• Developed unique events and special promotions to drive sales.