Michelle Schaeffer
Conroe,TX
Summary
Accomplished Project Manager with a proven track record at Glenn Tech International, excelling in customer service and time management. Demonstrated adaptability and a strong work ethic by exceeding client expectations and enhancing team collaboration. Skilled in streamlining operations and improving efficiency, contributing to significant project successes.
Overview
22
22
years of professional experience
Work History
Project Manager
Glenn Tech International
04.2020 - Current
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Established effective communication among team members for enhanced collaboration and successful project completion
- Assisted with planning, designing, and scheduling phases for large projects
Transportation Supervisor
Blue Line Distribution
03.2016 - 02.2020
- Managed routing, driver supervision and DOT compliance.
- Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
- Ensured proper documentation was completed accurately for all transportation operations, including driver logs, vehicle inspection reports, and accident/incident reports.
- Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
- Addressed issues swiftly, resolving conflicts between drivers, customers, or other stakeholders effectively.
Operations Assistant
The Martin Brower Co
11.2002 - 03.2016
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Collaborated with other departments to foster smooth operation of daily processes.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Promptly addressed customer inquiries and complaints to foster swift resolution.
Education
Associate of Business Administration - Business Administration
Lone Star College System
Spring, TX05.1995
High School Diploma -
Spring High School
Spring, TX06.1991
Skills
Customer Service
Time Management
Organization
Attention to detail
Self sufficient
Team-oriented
Adaptability
Work Ethic
Timeline
Project Manager
Glenn Tech International
04.2020 - Current
Transportation Supervisor
Blue Line Distribution
03.2016 - 02.2020
Operations Assistant
The Martin Brower Co
11.2002 - 03.2016
Associate of Business Administration - Business Administration
Lone Star College System
High School Diploma -
Spring High School