Michelle Schelling
Stafford,VA
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
High-energy Zumba Instructor dedicated to providing fun and engaging experience to clients. Disciplined, hardworking and motivated to improve member health. Offering 14 years of related experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Licensed Zumba Instructor
LA Fitness
Woodbridge, VA
11.2022 - Current
- Continuously expanded knowledge of Zumba choreography trends, keeping classes fresh and exciting for returning clients.
- Effectively enhanced client fitness levels by developing, implementing, and engaging Zumba routines on a weekly basis.
- Cultivated a supportive and welcoming environment for all participants, fostering a sense of community among all Zumba enthusiasts.
- Facilitated community outreach on multiple events showcasing Zumba as an exhilarating and alternative way to traditionally exercise; publicly attracting new clientele to exercise facilities across the DMV.
- Directed clear instructions and guidance during all fitness classes, ensuring proper technique and form were utilized by all participants.
- Developed long lasting empowered relationships with clients, providing them with the support and encouragement to help them achieve their personal fitness goals.
Guest Service Representative
Quality Inn
Fredericksburg, VA
03.2020 - 10.2021
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
Guest Service Representative
Turumi Lodging
Osan, South Korea
03.2015 - 05.2016
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Fostered positive atmosphere, greeting guests warmly upon arrival.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
Child and Youth Program Assistant
Osan AFB
Osan, South Korea
11.2014 - 02.2015
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
- Boosted parent satisfaction through consistent communication regarding their child''s progress and achievements.
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
- Developed and implemented fun, educational activities for children of varying ages.
- Utilized positive reinforcement techniques to encourage appropriate behaviors among participants consistently.
- Effectively managed challenging situations or conflicts between participants by implementing problem-solving techniques designed to teach valuable life skills.
Administrative Assistant
Airman & Family Readiness Center (A&FRC)
Osan, South Korea
10.2008 - 06.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Bachelor of Elementary Education - Elementary Education
University of Southeastern Philippines
Davao City, PH03-2002
Skills
- Office Administration Support
- Customer Service and Support
- Multi-line Phone Systems
- Microsoft Windows
- Administrative Experience
- Communication Skills
- Hotel Experience
- Customer Service
- Physical Fitness
Languages
Filipino
Native or Bilingual
Certification
- CPR/AED Certification
- Licensed to teach Zumba, Zumba Gold, Aqua Zumba and Zumba Sentao - member since February 2012
Timeline
Licensed Zumba Instructor
LA Fitness
11.2022 - Current
Guest Service Representative
Quality Inn
03.2020 - 10.2021
Guest Service Representative
Turumi Lodging
03.2015 - 05.2016
Child and Youth Program Assistant
Osan AFB
11.2014 - 02.2015
Administrative Assistant
Airman & Family Readiness Center (A&FRC)
10.2008 - 06.2014
Bachelor of Elementary Education - Elementary Education
University of Southeastern Philippines