Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Schmitz

Chicago,IL

Summary

Marketing graduate seeking an opportunity to showcase developed marketing skills alongside substantial customer service experience. With over six years of experience in customer service, excels at building connections and understanding diverse needs. Demonstrates proficiency in marketing research, digital marketing, and brand management. Thrives in collaborative environments and consistently seeks opportunities for continuous learning and growth.

Overview

4
4
years of professional experience

Work History

Marketing Intern

F.H. Paschen
Chicago, IL
05.2024 - Current
  • Collaborated with the team to produce and manage proposals, prequalifications, and presentation submissions, ensuring all specifications and requirements were reviewed and met.
  • Assisted in creative and technical writing for proposals, created graphics and charts, and organized and cataloged proposals.

Waitress

Barrel House American Bar
Bloomington, IL
03.2023 - 05.2024

Claim Associate

State Farm Auto Insurance
Bloomington, IL
12.2021 - 03.2023
  • Efficiently handled around 50-100 customer calls per day.
  • Documented claim-related information and made decisions consistent with claim standards and state laws.
  • Demonstrated a full understanding of auto policies and coverages.
  • Evaluated and handled claim payments and resolutions.

Waitress

Pub II
Normal, IL
10.2020 - 12.2021
  • Took on the role of Head waitress at times to train and manage staff.
  • Responsible for taking orders using handheld technology, serving food and drinks in a timely, accurate manner, as well as delivering a fun and satisfying dining and drinking experience to guests.
  • Wait tables while providing guests with excellent customer service.

Bakeshop Employee

Jewel Osco
Park Ridge, IL
04.2020 - 10.2020
  • Monitor product dates, ensure product quality, and be responsible for stocking displays to ensure that we have a variety of products available for our customers at all times.

Education

Bachelor of Science - Marketing

Illinois State University
Normal, IL
05-2024

Skills

Computer Languages and Skills: Microsoft Office, Excel, Canva, Google Analytics, Unanet CRM, Adobe InDesign

Certifications: Google Analytics Individual Qualification, HubSpot Inbound Marketing Certification

Timeline

Marketing Intern

F.H. Paschen
05.2024 - Current

Waitress

Barrel House American Bar
03.2023 - 05.2024

Claim Associate

State Farm Auto Insurance
12.2021 - 03.2023

Waitress

Pub II
10.2020 - 12.2021

Bakeshop Employee

Jewel Osco
04.2020 - 10.2020

Bachelor of Science - Marketing

Illinois State University

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Michelle Schmitz