Michelle Schneider
Child Advocate
McAllen,TX
Summary
Bringing over 20 years of customer service experience, committed to fostering children's growth and development.
Overview
13
13
years of professional experience
Work History
Cashier / Trainer
Love's Travel Stops
06.2015 - Current
- Cultivated advanced customer service skills through hands-on practice. Efficiently handled various transactions: cash, credit, and checks. Rang up purchases swiftly and accurately. Performed regular sweeping and mopping duties to ensure cleanliness. Restocked products as needed for consistent availability. Kept restrooms and showers clean and functional.
- Enhanced customer service skills while preparing sandwiches according to company standards and customer preferences. Maintained cleanliness in dining area through regular sweeping, mopping, and oven cleaning. Restocked products as needed to ensure smooth operations during peak hours.
- 10 years 9 months
Supervisor
Beef 'O' Brady's
10.2014 - 06.2015
- This position has allowed to continually grow in the manager aspect of customer service. While in this position I am responsible for inventory control, ensuring that all the daily cash is accounted for while filling out the nightly reports. Collaborating with vendors to receive orders. Responsible for the wait staff to ensure that all jobs got done properly and in timely manner. Responsible for hiring and releasing of employees as needed.
- 9 mos.
Customer Service Rep
Convergys
02.2014 - 09.2014
- Our contract was with AT&T and we provide customer service to people who call in asking questions about their bills. Often, we do help with some light troubleshooting for issues with the devices as well as adding or removing features from one's account.
- 8 mos.
General Manager
Genghis Grill
09.2012 - 01.2014
- This position has allowed to continually grow in the manager aspect of customer service. While in this position I was responsible for inventory control, ensuring that all the daily cash was accounted for while filling out the nightly reports. Weekly and Monthly inventories that were to be entered same day. Collaborating with vendors to place and receive orders. Was responsible for the wait staff and kitchen staff to ensure that all jobs got done properly and in timely manner. Responsible for scheduling, hiring, and releasing of employees as needed.
- 1 yr. 5 mos.
Education
Associate of Arts - AA - Sociology
South Texas College
01-2022
Diploma of Completion - Residential Advisor
Gary Job Corps
01-2001
Timeline
Cashier / Trainer
Love's Travel Stops
06.2015 - Current
Supervisor
Beef 'O' Brady's
10.2014 - 06.2015
Customer Service Rep
Convergys
02.2014 - 09.2014
General Manager
Genghis Grill
09.2012 - 01.2014
Diploma of Completion - Residential Advisor
Gary Job Corps
Associate of Arts - AA - Sociology
South Texas College
Skills
Stock control
Client support
Sector expertise
Cash handling
Strategic visioning
Demand forecasting
Technology stack
Microsoft Excel
PowerPoint presentation
Microsoft Office Suite
Microsoft Word
Microsoft Outlook
Interpersonal communication
Team leadership