Michelle Scicluna
Canton,MI
Summary
Experienced professional with a people-first mindset, skilled in cultivating relationships based on loyalty and trust. Proficient in providing feedback that promotes growth and delivers tangible results. Passionate about making a positive impact through strong communication and collaboration. Dedicated to driving success through empathy, leadership, and strategic thinking.
Overview
16
16
years of professional experience
Work History
General Manager
Panera Bread
02.2022 - Current
- Build team that upholds the Panera Standard
- Worked with management team on their development and created a two by two succession plan
- Improved Guest Relations
- Maintained a clean and organized cafe
- Helped market leader in coaching and developing other General Managers
Lead Bakery Market Manager
Panera Bread
06.2022 - 12.2023
- Supervise 6 managers and up to 70 bakery associates in 25 cafés.
- Ensure bakery product meets quality according to Panera standards.
- Responsible for interviewing, hiring, and training managers and bakers.
- Responsible for creating weekly schedules and reviewing payroll for managers and bakery associates in 25 cafes.
- Effectively manage labor and overtime
- Work with Area Operator on achieving bakery sales growth and managing bakery food costs.
- Quickly identify problems and offer solutions.
- Complete performance reviews each quarter and offer praise and areas for improvement.
General Manager
Panera Bread
10.2014 - 06.2022
- Led a team of up to 50 associates and managers that achieved operational excellence and provided a great guest experience.
- 0% turnover in my management team.
- Successfully facilitated several Panera initiatives in the café that led to an increase in profitability and that had a positive impact on the guest experience.
- Maintained a clean and organized café.
- Led weekly/monthly inventory counts and managed vendor orders to minimize food cost and waste.
- Implemented local marketing programs to maximize catering and delivery sales.
- Trained and developed managers for cafes within the region.
General Manager
TGI Friday’s
10.2009 - 09.2014
- Successfully implemented inventory controls that lowered food costs and increased profits.
- Maintained excellent guest service scores and improved guest relations.
- Led my team through many changes that had a positive impact on the restaurant.
- Hired and trained servers, bartender, and managers.
Education
Business Administration Degree -
Saginaw Valley State University
Saginaw, Mi01.2004
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Efficient multi-tasker
- Time management
- Team leadership
- Training and coaching
- Staff management
- Customer relations
- Inventory control
- Customer relationship management
- Employee scheduling
- Verbal and written communication
- P&L management
- Schedule management
- Staff motivation
- Performance improvement
- Vendor relationships
- Employee development
- Performance improvements
- Facility management
- Performance evaluations
- Staffing
Timeline
Lead Bakery Market Manager
Panera Bread
06.2022 - 12.2023
General Manager
Panera Bread
02.2022 - Current
General Manager
Panera Bread
10.2014 - 06.2022
General Manager
TGI Friday’s
10.2009 - 09.2014
Business Administration Degree -
Saginaw Valley State University
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