Michelle Seery
Lunenburg,MA
Summary
Enthusiastic Member Service Supervisor with many years' experience. Adept at building customer loyalty with knowledgeable, authoritative service. Effective team leader and problem solver. Possess strong background in member service supervision, providing top-notch customer service and managing team productivity. Skilled at developing strategies to improve workflow efficiency, fostering team cohesion and implementing customer satisfaction initiatives. Proven leadership skills with a knack for building and maintaining professional relationships. Effectively contributed to operational success and customer retention in previous roles.
Overview
10
10
years of professional experience
Work History
Member Service Supervisor
Harvard Pilgrim Health Care
Canton, MA
03.2015 - 06.2025
- Supervised daily operations of member service team at health care organization.
- Managed member inquiries and resolved issues with empathy and professionalism.
- Collaborated with departments to streamline communication between members and services.
- Monitored service metrics to ensure adherence to quality standards and protocols.
- Provided feedback to management on team performance and improvement areas.
- Trained, coached and developed new employees to ensure they had the necessary skills for their role.
- Ensured compliance with regulations related to member services operations.
- Monitored staff performance to ensure adherence to company policies and procedures.
- Communicated with other departments to coordinate activities as needed.
- Resolved escalated customer issues promptly and efficiently.
- Created reports on customer satisfaction levels, employee productivity metrics, staff turnover rates.
- Mentored and motivated employees in regards to service quality, knowledge and performance.
- Recruited and trained new employees to meet job requirements.
Education
High School Diploma -
High School
Westford, MASome College (No Degree) - Paralegal/Criminal Justice
Middlesex Community College
Skills
- Teamwork and collaboration
- Multitasking Abilities
- Excellent communication
- Product knowledge
- Train employees
- Project management
- Attention to detail
- Time management abilities
- Workflow management
- Strong empathy
- Complaints management
- Call center operations
- Team leadership
Timeline
Member Service Supervisor
Harvard Pilgrim Health Care
03.2015 - 06.2025
High School Diploma -
High School
Some College (No Degree) - Paralegal/Criminal Justice
Middlesex Community College
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