Overview
Work History
Education
Skills
Languages
Timeline
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Michelle Serrano

Miami,Florida

Overview

1
1
year of professional experience

Work History

Marketing Representative

Elite Accident Help
09.2022 - 08.2023
  • Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
  • Interviewed over 16 Attorneys that practice Injury law to further inform people via social media platforms.
  • Developed marketing materials, collaborating with colleagues to maintain consistent brand voice.
  • Attended industry events and trade shows to promote brand and build relationships with potential customers.
  • Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
  • Entrusted to handle confidential and sensitive situations in professional matter
  • Handled incoming mail, bills and invoices and completed appropriate actions
  • Provided emotional support and companionship to clients
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development
  • Created reports to track performance of marketing campaigns and suggest improvements.

Education

Bachelor of Science - Criminal Justice

Florida International University
Miami, FL
08.2023

Associate of Arts - Criminal Justice

Miami Dade College
Miami, FL
07.2021

Skills

  • Survey Design and Development
  • Brand Development
  • Evaluation of Marketing Campaigns
  • Digital Media
  • Computer Proficiency
  • Online Marketing and Advertising
  • Reading Comprehension
  • Microsoft Office
  • Legal Writing

Languages

Spanish
Native or Bilingual

Timeline

Marketing Representative

Elite Accident Help
09.2022 - 08.2023

Bachelor of Science - Criminal Justice

Florida International University

Associate of Arts - Criminal Justice

Miami Dade College

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Michelle Serrano