Michelle Serrano
Miami,Florida
Overview
1
1
year of professional experience
Work History
Marketing Representative
Elite Accident Help
09.2022 - 08.2023
- Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
- Interviewed over 16 Attorneys that practice Injury law to further inform people via social media platforms.
- Developed marketing materials, collaborating with colleagues to maintain consistent brand voice.
- Attended industry events and trade shows to promote brand and build relationships with potential customers.
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
- Entrusted to handle confidential and sensitive situations in professional matter
- Handled incoming mail, bills and invoices and completed appropriate actions
- Provided emotional support and companionship to clients
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development
- Created reports to track performance of marketing campaigns and suggest improvements.
Education
Bachelor of Science - Criminal Justice
Florida International University
Miami, FL08.2023
Associate of Arts - Criminal Justice
Miami Dade College
Miami, FL07.2021
Skills
- Survey Design and Development
- Brand Development
- Evaluation of Marketing Campaigns
- Digital Media
- Computer Proficiency
- Online Marketing and Advertising
- Reading Comprehension
- Microsoft Office
- Legal Writing
Languages
Spanish
Native or Bilingual
Timeline
Marketing Representative
Elite Accident Help
09.2022 - 08.2023
Bachelor of Science - Criminal Justice
Florida International University
Associate of Arts - Criminal Justice
Miami Dade College