Summary
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Michelle Sewell

Mustang,OK

Summary

Versatile and professional individual with experience in medical aesthetics, aviation, customer service, marketing, and management. Committed to delivering exceptional results, excels at finding creative solutions and collaborating with others to drive success.

Work History

Licensed Esthetician

Face It Medical Aesthetics
06.2021 - 01.2023
  • Performed advanced skin care services, including Hydrofacial, chemical peels, microdermabrasion, dermaplaning, and laser hair treatments, tailored to individual client needs and skin types
  • Conducted consultations to assess client skin concerns and medical history, recommending personalized treatment plans and home care regimens
  • Executed medical-grade procedures under the supervision of a licensed medical professional, ensuring safety and efficacy
  • Assisted in medical treatments such as PDO threads, MiraDry, and preparation of Botox and Xeomin for injections

Customer Service Agent

Alaska Airlines
12.2019 - 05.2021
  • Delivered exceptional customer service by assisting passengers with reservations, check-ins, boarding processes, and inquiries, ensuring a seamless travel experience
  • Managed challenging situations such as flight delays, cancellations, and rebooking with efficiency, professionalism, and a calm demeanor under pressure
  • Acted as a liaison between passengers and the airline, communicating important updates and information clearly and accurately
  • Resolved customer complaints and concerns promptly, maintaining high standards of satisfaction and trust
  • Ensured strict compliance with airline policies, safety regulations, and TSA guidelines to prioritize passenger safety and security
  • Demonstrated technical proficiency by operating airline-specific software and equipment for ticketing, reservations, and baggage handling

Office Manager

Comfort Air and Electric
06.2012 - 12.2016
  • Managed customer service, scheduling, and bookkeeping for a family-run business, ensuring smooth daily operations
  • Provided accurate scheduling and invoicing of customers
  • Resolved customer disputes promptly and professionally, fostering strong customer relationships
  • Developed and implemented marketing strategies to promote the business and attract new customers
  • Maintained comprehensive financial records, including tracking expenses and revenue, to support business financial health

Education

Community College - General Studies

Southwestern College

High school diploma or GED - General Studies

Grace Christian School

Trade school - Skin Care/ Aesthetics

Bethany Beauty
Bethany, OK
08.2021

Skills

  • Medical Aesthetics
  • Front Desk
  • Management Experience
  • Customer Service
  • Spa software proficiency
  • Multitasking and organization

Certification

  • Esthetician License, Present
  • CPR Certification, 12/01/24, 12/31/26

Additional Information

Employment gaps are periods dedicated to full-time motherhood and home management. References available upon request.

Timeline

Licensed Esthetician

Face It Medical Aesthetics
06.2021 - 01.2023

Customer Service Agent

Alaska Airlines
12.2019 - 05.2021

Office Manager

Comfort Air and Electric
06.2012 - 12.2016

Community College - General Studies

Southwestern College

High school diploma or GED - General Studies

Grace Christian School

Trade school - Skin Care/ Aesthetics

Bethany Beauty

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Michelle Sewell