Zoe Basta
Petoskey,MI
Summary
I am a results driven Medical Aesthetician with hands on experience performing advanced skin treatments including laser therapies, laser hair removal, Microneedling, VI Peel, and HydraFacial procedures. Skilled in assessing client needs, delivering personalized treatment plans, and maintaining high standards of safety, hygiene, and client care. I bring a strong background in customer service and sales, with proven ability to build client relationships, drive repeat business, and exceed performance goals. Additional experience in hospitality, including serving, bartending, and catering events, demonstrating adaptability, multitasking, and a polished, client focused approach in fast paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Medical Aesthetician
Copper Aesthetics and Jeffries Plastic Surgery
Petoskey, MI
02.2025 - 04.2026
- Performed diverse medical aesthetic treatments such as laser hair removal, Moxi, microneedling, VI peel, Hydrafacial, extractions, and dermaplaning. Ensuring thorough and precise care. Extensive training with BBL photo facial.
- Conducted detailed skin assessments with VISIA Photo Booth to curate proper treatment plan for patients.
- Facilitated client interactions by providing detailed information on plastic surgery procedures and managing appointment scheduling.
- Assisted patients in selecting appropriate medical-grade skincare products from Skinbetter and ZO. Gained knowledge and training in both skincare lines. Promoted skincare solutions to patients to facilitate informed purchasing decisions.
Server
Nomad
Petoskey, MI
05.2022 - 06.2025
- Assisted customers with order placements. Managed food orders efficiently. Recommended menu items based on customer preferences.
- Addressed customer inquiries and resolved concerns regarding food menu options.
- Facilitated customer accommodations for food allergies and specific dietary requests.
- Acquired comprehensive understanding of food and drink preparation to enhance menu item sales.
- Assisted in selecting appropriate wine pairings for various entrees. Supported culinary teams in enhancing dining experiences through wine recommendations. Collaborated with staff to improve customer satisfaction with food and beverage pairings.
Esthetician
Willoway Spa and Wellness
Petoskey, Michigan
10.2024 - 02.2025
- Provided clients with personalized facial treatments through deep cleansing, exfoliation, and mask application. Supported skin health by performing extractions and dermaplaning. Conducted thorough skin analyses to recommend appropriate treatments.
- Executed brow and lash services, including shaping, tinting, and laminations.
- Performed eyelash lifting and tinting services to enhance client appearance. Conducted body and facial waxing treatments following safety and hygiene protocols.
Front Desk Receptionist
Ilaria Hair Studio
Petoskey, MI
06.2019 - 09.2024
- Managed front desk operations, ensuring seamless customer check-in and appointment scheduling.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Coordinated with stylists to optimize appointment flow and minimize wait times for clients.
- Maintained accurate records of appointments and client information using salon management software.
Server/Barista
Maple and Batter
Petoskey, MI
06.2022 - 08.2022
- Facilitated guest service in a fast-paced environment while optimizing time management for enhanced guest experiences.
- Prepared and served cocktails while assisting with espresso and latte preparation to support guest satisfaction.
Server and Team Leader
Piersons Grille and Spirits
Harbor Springs, MI
02.2020 - 01.2022
- Facilitated customer interactions, efficiently managing orders and recommending food items.
- Facilitated training for new servers and integrated employees into company culture.
- Maintained cleanliness and order of dining room throughout operational hours.
- Facilitated negotiation and resolution of customer concerns to enhance satisfaction.
Server
Harbor Point Golf Club
Harbor Springs, MI
06.2018 - 08.2019
- Assisted customers with inquiries and order placements. Supported food service operations by managing order flow. Facilitated timely delivery of food to customers.
- Assisted in planning and executing food catering for private events. Supported team members in delivering high-quality service to clients. Coordinated logistics to ensure timely food preparation and delivery.
Education
No Degree - Criminal Justice
Wayne State University
Detroit, MIEsthetician License - undefined
Epiphany Advanced Academy
Acme, Michigan06.2024
Associate’s - Criminal Justice
North Central Michigan College
Petoskey, MI01.2020
High school - undefined
Petoskey High School
Petoskey, MI05.2018
Skills
- Medical Aesthetics
- Customer Service
- Sales
- Restaurant Experience
Certification
Esthetician License, TIPS
PERSONAL INFORMATION
Authorized To Work: US
Timeline
Licensed Medical Aesthetician
Copper Aesthetics and Jeffries Plastic Surgery
02.2025 - 04.2026
Esthetician
Willoway Spa and Wellness
10.2024 - 02.2025
Server/Barista
Maple and Batter
06.2022 - 08.2022
Server
Nomad
05.2022 - 06.2025
Server and Team Leader
Piersons Grille and Spirits
02.2020 - 01.2022
Front Desk Receptionist
Ilaria Hair Studio
06.2019 - 09.2024
Server
Harbor Point Golf Club
06.2018 - 08.2019
Esthetician License - undefined
Epiphany Advanced Academy
High school - undefined
Petoskey High School
No Degree - Criminal Justice
Wayne State University
Associate’s - Criminal Justice
North Central Michigan College