Alejandra Herman

•I perform a wide range of skin care procedures, such us, facial treatments, chemical peels, microneedling with PRP and hair laser removal.

•Provide tailored advice on skin care routines and maintenance at home.

•Develop treatment plans to ensure successful outcomes.

• Responsible for book keeping, place orders, scheduling and marketing.

Ensured superior customer satisfaction, driving sustained business development.

• Lead Medical Aesthetician in charge of LI and NYC location. Performed a variety of different medical procedures using a variety of different technologies including light and laser treatments, Coolsculpting and many other Aesthetic procedures
• Impeccable customer service and follow-up with prospective patients as well as new customer
• generation via outreach programs and partnerships
• In charge of all inventory management and retail sales.
• Responsible for forward facing patient consultations to choose appropriate treatment plans.
• Created content for educational and marketing purposes including the cultivation of patients through social media
• Provided consistent YOY growth for the practice by significantly growing the Aesthetics arm of the practice through new procedures and retail sales.
• Responsible for training new hires and assisting in continued education as technology continues to advance in this space.
• Continuing with patient coordinator responsibilities.

• Managed all day-to-day front office operations for top reconstructive and cosmetic plastic surgeon for both NYC and LI locations. Including: check in/check out, patient payment, scheduling appointments and surgery, follow-up calls and appts, and procedure day coordination
• Organized referral events including dinner programs and patient centric office events designed to increase revenue
• Organized and participated in new hire training and on-boarding new front office and medical staff
• Skin consultations and commissioned for upselling skin care lines (ZO Skin Health and Topix)
• Consistently looked upon by co-workers as point person and a source of knowledge for all front office situations. Promoted to senior patient advocate after 6 months of employment.