Michelle Shaffer
Fort Myers,FL
Summary
Professional hairstyling expert with strong background in delivering high-quality hair care and styling services. Skilled in cutting, coloring, and styling techniques, with focus on modern trends and customer satisfaction. Effective team collaborator, adaptable to changing needs, and driven to achieve outstanding results for clients.
Results-focused hairstylist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
2
2
years of professional experience
Work History
Hairstylist
Sport Clips
Naples, FL
08.2024 - Current
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Distributed business cards outside of salon to generate new business.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Processed payments, entering sales in register for prompt customer service.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Hairstylist
Busy Bee Kids Salon
Cape Coral, FL
06.2024 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
Hairstylist
Beller's Salon & Spa
Fort Myers, FL
06.2023 - 12.2024
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Used social media platforms to promote salon and services.
- Distributed business cards outside of salon to generate new business.
- Mixed pigments and used proper techniques to achieve desired color.
- Counted and documented opening and closing cash amounts daily.
- Processed payments, entering sales in register for prompt customer service.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Offered professional cuts, color services and extensions to salon customers.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Education
International Boilermakers Apprenticeship - Certificate
U.S. Department of Labor Apprenticeship
12.2024
Welding Technology101
Southwestern Illinois College
12.2018
Cosmetology License - undefined
Paul Mitchell the School of St. Louis
06.2012
High School Diploma - undefined
Calhoun County High School
08.2009
Skills
- Clerical work
- Communication skills
- Customer service
- Inventory Management and sales
Timeline
Hairstylist
Sport Clips
08.2024 - Current
Hairstylist
Busy Bee Kids Salon
06.2024 - Current
Hairstylist
Beller's Salon & Spa
06.2023 - 12.2024
International Boilermakers Apprenticeship - Certificate
U.S. Department of Labor Apprenticeship
Welding Technology101
Southwestern Illinois College
Cosmetology License - undefined
Paul Mitchell the School of St. Louis
High School Diploma - undefined
Calhoun County High School