Open To Work
Karen Ortiz
Riverview,FL
Work Preference
Summary
Self-directed and innovative professional with 20+ years of experience in optimizing administrative operations and extensive background in customer service, planning & buying, process improvement, and workflow coordination. Collaborative individual with a proven ability to exercise sound judgment, think quickly and efficiently to meet challenges and adapt rapidly to the ever-changing demands of fast-paced, dynamic environments. Armed with strong organizational and critical thinking skills, keen attention to detail, and the ability to multi-task on high-volume caseloads and work independently while accomplishing targets within the specified turnaround time. Leveraging expertise in streamlining organizational operations and maximizing business efficiency. Exemplify a strong work ethic and professionalism to inspire teamwork, create feasible solutions to operational challenges, and achieve business goals.
Overview
22
22
years of professional experience
Work History
Contract Admin Specialist-Empowered Official for Tampa site
Circor
Tampa, FL, USA
12.2022 - Current
- Provide primary support and management of customer and vendor contracts and transactions.
- Provide first drafts and initial reviews of various contracts and other legal documents for compliance with internal policies and practices and assess potential risk and revise as needed.
- Focus on continuous process improvement.
- Maintain digital contract files and help develop strategy for future contract lifecycle management system.
- Support development, improvement and organization of template contract documents, procedures, trainings and evolving processes.
- Review Government Contracts & work hand and hand with program managers to create orders.
- Create Request for Quotes in system and send quotes proposals back to customers.
- Create SOP’s and desk guides for role.
- Help track key contract related dates and terms for all contracts and partner with Sales Ops or Procurement functions, as needed.
- Help run communications and negotiations across internal teams and externally with customers and vendors.
- Attend Monthly Compliance training classes.
- Process documents for international shipments.
- Track departmental compliance with International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR).
- Confirm all information on Import Commercial Invoices is correct (i.e. tariff codes, material, etc.).
- Manage Customer orders through Portals.
Customer Service Lead
Circor
Tampa, FL, USA
01.2020 - 01.2022
- Liaison to accounting department in the issuance of order credits.
- Create new sales orders from customer purchase orders.
- Confirm new customer orders with planning and production teams.
- Prepare, update, and present status reports for weekly OEM customer meetings.
- Provide guidance to planning team for new or updated customer requirements.
- Assist in Processing Export Documents for Shipments.
Customer Service Representative II
Circor
Tampa, FL, USA
01.2017 - 01.2020
- Handle incoming inquiries from customers professionally via phone or electronically to resolve issues promptly.
- Review incoming contracts Terms and Conditions, pricing & part numbers to verify all information is correct prior to entering into ERP system.
- Provide status on customer orders as needed for updated shipping information.
- Primary contact for Aftermarket Team on returns and repair quotations.
- Navy Repair Contract review and assessment to determine needs, mitigate turnaround time and engage cross-functional team members.
- Manage customer accounts daily for all facets of order entry to product shipment.
- Track departmental compliance with International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR).
- Internal auditor for companywide Quality department audits.
Warranty Coordinator
Circor
Tampa, FL, USA
01.2014 - 01.2017
- Primary team member for the development of internal procedures for entire process of repair and service.
- Initial department contact for required information and data entry.
- Schedule parts manufacturing for time sensitive service work.
- Hold daily meetings with service/repair staff to prioritize schedule.
- Arrange all critical travel for service technicians and coordinate required materials for each job.
Planner & Subcontract Buyer
Circor
Tampa, FL, USA
01.2004 - 01.2014
- Plan, prepare and control production schedules and coordinate with material requirements to ensure a controlled flow of approved material times to meet production requirements.
- Determine material requirements for engineering & production schedules.
- Coordinate the efficient movement of materials with purchasing and production.
- Responsible for scheduling, requisitioning and monitoring the movement of material through the production facility and will work on a wide variety of complex planning activities where material requirements are new or variable.
- Ability to devise and augment spreadsheets to enhance planning’s ability to proactively communicate information with a sense of urgency.
- Effectively communicate project expectations to team members.
- Liaise with stakeholders on an ongoing basis.
- Responsible for buying all materials required to support Production operations as assigned.
- Reviews specification requirements and negotiates contracts with outside suppliers, ensuring high quality materials at the best possible prices.
- Tracks and reviews supplier service, quality, and On-Time Delivery.
Education
Associate of Science - Medical Records
Passaic County Community College
Paterson, NJSkills
- Strategic Leadership
- Coordinator
- Calendar Management
- Clerical Work
- Administrative Support
- Customer Service
- Operations Management
- Expense Reports
- Filing
- Special Projects
- Travel Arrangements & Planning
- Desktop Support
- Troubleshooting
- Case Management
- Scheduling
- Preparing Information
- Buyer
- Secretarial & Clerical Tasks
- Administrative Assistance
- Planner
- Export Document preparation
- Planning and Implementation
- Cross-Functional Collaboration
- Customer Success
- Documentation for International shipments
- Vantage
- Microsoft Office Suite
- Lean 6 Sigma Yellow belt
- Global Export Controls
- Trade Compliance
- RTV
- FAIR
- EPICOR
- Belinda Software
- CRM
- ITAR compliance
- Nonconformance Material Reporting
Accomplishments
- Supported the team in the process and execution of a twenty five million dollar Government contract
- Collaborated with team in the development of Return material policy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
People will forget what you said, people will forget what you did, but people will never forget how you made them feel.
Maya Angelou
Timeline
Contract Admin Specialist-Empowered Official for Tampa site
Circor
12.2022 - Current
Customer Service Lead
Circor
01.2020 - 01.2022
Customer Service Representative II
Circor
01.2017 - 01.2020
Warranty Coordinator
Circor
01.2014 - 01.2017
Planner & Subcontract Buyer
Circor
01.2004 - 01.2014
Associate of Science - Medical Records
Passaic County Community College