Michelle Shelton
Henrico,VA
Summary
A confident and personable insurance professional with a history of surpassing customer and business expectations by providing exceptional customer experience and advising on the best ways to reduce loss exposure. Seeking a personal injury position that allows me to use my current work experience with my current education background.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Claims Adjuster
CSAA Insurance Group, a AAA Insurer
San Francisco, CA
06.2024 - Current
- Investigated and evaluated insurance claims to determine coverage, liability, and settlement options
- Conducted interviews with policyholders, witnesses, and other relevant parties to gather information for claim assessment
- Reviewed policy terms and conditions to ensure accurate interpretation and application during the claims process
- Analyzed documentation such as police reports, medical records, and repair estimates to assess damages and determine appropriate compensation
- Provided exceptional customer service by promptly responding to inquiries from policyholders regarding their claims
Claims Adjuster
Farmers Insurance Group
Phoenix, AZ
01.2023 - 06.2024
- Responsible for investigating and confirming the facts of loss for basic to advanced automobile accidents
- Determines coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority
- Identifies customer needs and works to meet those needs using appropriate customer service skills
Physical Damage Adjuster
VIRGINIA FARM BUREAU INSURANCE
Goochland, VA
09.2022 - 01.2023
- Works within specific limits and authority on automobile physical damage (APD) and specialty equipment claims typically requiring physical inspection within assigned territory
- Appraises, analyzes, negotiates and settles auto physical damage (APD) and specialty equipment claims
- Processes and settles total losses
Auto Claims Adjuster
Elephant Auto Insurance
Richmond, VA
11.2018 - 09.2022
- Investigate and process insurance claims filed by policyholders
- Verify that coverage applies through an insurance policy
- Examine photographs and statements
- Evaluate all information to determine how claim should be handled
- Investigate and adjust all claim issues and monitor for claim validity and determine appropriate claim reserves
- Train colleagues on proper techniques to assist customers efficiently
- Pay claims appropriately and in a timely manner
- Arbitration Certified
Education
Associate's degree - Medical Billing & Coding
Bryant & Stratton College
Richmond, VA03.2025
Associate's degree - Paralegal Studies
Everest University
Brandon, FL01.2013
Skills
- Conflict management
- Customer Service
- Account Management
- CPT coding (1 year)
- Analysis Skills
- Insurance Sales
- Microsoft Excel
- Data entry
- Microsoft Word
- Auto Insurance
- Underwriting
- Medical billing (1 year)
- Presentation Skills
- ICD coding (1 year)
- Microsoft Powerpoint
Certification
- Insurance Producer License
- Property & Casualty License
- Driver's License March2000 to March2029
Awards
Employee of the quarter September2021, Was awarded employee of the quarter for teaching the department about network shops and how to present them to the customers.
Additional Information
- CORE COMPETENCIES
- Analyze, Synthesize & Interpret Information
- Interpersonal Communication
- Organizational Ability
- Verbal & Written Communication
- Technical Proficiency including Microsoft Suite
- Critical Thinking
- Conflict Resolution
- Administration/Office Coordination
- Collaborative Teamwork
- WPM80+
Timeline
Senior Claims Adjuster
CSAA Insurance Group, a AAA Insurer
06.2024 - Current
Claims Adjuster
Farmers Insurance Group
01.2023 - 06.2024
Physical Damage Adjuster
VIRGINIA FARM BUREAU INSURANCE
09.2022 - 01.2023
Auto Claims Adjuster
Elephant Auto Insurance
11.2018 - 09.2022
Associate's degree - Medical Billing & Coding
Bryant & Stratton College
Associate's degree - Paralegal Studies
Everest University