Michelle Shevchenko

Initially hired as a Receptionist and promoted to Scheduling Coordinator within the practice.

• Creating and maintaining a productive and efficient schedule
• Coordinating treatment appointments based on provider time units
• Calling overdue patients / recall system
• Ensuring proper scheduling for hygiene, new patients, and treatment needs
• Tracking cancellations and filling openings fast
• Running daily schedule reports

• Greeting and checking patients in/out
• Answering phones and responding to emails
• Managing patient paperwork and verifying insurances
• Collecting payments and co-pays at checkout
• Scanning documents, and updating patient records
• Maintaining the lobby and ensuring a smooth patient flow
• Basic appointment booking as needed
• General office duties (mail, supplies, tidiness)

• Provided personal care and companionship to an elderly client
• Performed light housekeeping, errands, and mobility support.
• Communicated updates and concerns to family members.