Michelle Shields
Boise,ID
Summary
Dynamic and results-oriented professional with a strong desire to excel in sales. Leveraging a background in customer service, I am eager to apply my exceptional communication skills, strategic mindset, and passion for building relationships to drive revenue growth and exceed sales targets. Known for my ability to quickly understand customer needs, articulate product benefits, and close deals, I am seeking an opportunity to contribute to a high-performing sales team and embark on a rewarding career in sales.
Overview
10
10
years of professional experience
Work History
Compliance Officer 1
Idaho State Tax Commission
11.2023 - Current
- Develop and implement tax compliance policies, procedures, and controls to ensure adherence to applicable tax laws and regulations.
- Monitor changes in tax laws, regulations, and reporting requirements at the federal, state, and local levels, and assess their impact on the organization.
- Review tax calculations, reconciliations, and supporting documentation to verify the accuracy of tax filings and payments.
- Coordinate with external tax advisors, auditors, and government agencies as necessary to resolve tax-related issues, respond to inquiries, and represent the company in tax audits.
- Conduct periodic reviews and audits of tax processes and records to identify areas for improvement and ensure compliance with internal policies and external regulations.
- Provide guidance and support to internal stakeholders on tax-related matters, including financial reporting, transactions, and business operations.
- Maintain accurate and up-to-date records of tax filings, payments, correspondence, and other relevant documentation.
- Stay informed about industry trends, best practices, and emerging technologies in tax compliance and reporting.
Brand Protection Analyst
Tracer
11.2021 - 10.2023
- Conduct thorough investigations to identify instances of brand abuse, counterfeit products, trademark violations, and unauthorized distribution channels.
- Monitor online marketplaces, social media platforms, and other channels for unauthorized use of brand assets and trademarks.
- Collaborate with legal teams to enforce intellectual property rights through cease and desist letters, takedown requests, and legal actions when necessary.
- Develop and implement strategies to detect and prevent counterfeit products from entering the market.
- Analyze market trends and competitor activities to anticipate potential brand protection risks and develop proactive measures to mitigate them.
- Maintain accurate records of brand protection activities, including investigation reports, enforcement actions, and outcomes.
- Provide regular reports and updates to key stakeholders on brand protection efforts and outcomes.
Account Expert
T-Mobile
10.2014 - 06.2021
- Serve as the main point of contact for customers, delivering personalized assistance and support via phone interactions.
- Provide expert guidance on products, services, promotions, and policies to help customers make informed decisions and maximize their experience.
- Assist customers with account management tasks, including but not limited to billing inquiries, plan upgrades/downgrades, device activations, and account modifications.
- Troubleshoot technical issues with mobile devices, network connectivity, and applications, offering solutions and troubleshooting tips to resolve problems effectively.
- Educate customers on the features and functionality of their devices and services, ensuring they have the knowledge and skills to utilize them to their fullest potential.
- Proactively identify opportunities to enhance customer satisfaction and loyalty through personalized recommendations, promotions, and add-on services.
- Collaborate with cross-functional teams, including sales, technical support, and billing departments, to escalate and resolve complex customer issues in a timely manner.
- Maintain accurate records of customer interactions, transactions, and resolutions in the customer relationship management (CRM) system.
Education
Timberline High School
06.2011
Skills
- Communication
- Time Management
- Problem-solving
- Adaptability
- Decision making
- Flexibility
- Negotiation
- Policy analysis
References
Available upon request.
References
References available upon request.
Timeline
Compliance Officer 1
Idaho State Tax Commission
11.2023 - Current
Brand Protection Analyst
Tracer
11.2021 - 10.2023
Account Expert
T-Mobile
10.2014 - 06.2021
Timberline High School
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