Summary
Overview
Work History
Education
Timeline
Generic

Michelle Shipes

Summary

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.

Overview

8
8
years of professional experience

Work History

Deli Clerk

Susanville Supermarket
09.2018 - 09.2019
  • Handled and prepared food according to Health and Food Requirements
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.

Cashier

Diamond Mountain Casino and Hotel
01.2018 - 05.2018
  • Cashed checks for customers
  • Handled cash drawer Followed Gambling Regulations as required
  • Counted cash in register drawer at beginning and end of shift
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Performed cash, card and check transactions to complete customer purchases.


Executive Administrative Assistant

Eagle Lake Village
04.2015 - 01.2018
  • Answered phones
  • Followed Privacy Acts such as HIPPA
  • Helped with new hires
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Handled confidential and sensitive information with discretion and tact.
  • Implemented updated policies and practices for organization and monitored effect.
  • Offered assistance, collaboration and clerical support to auditors throughout entire review process.

Customer Service Representative

Ed Staub & Sons
09.2019 - 05.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

Escrow Assistant

Cal Sierra Title
05.2023 - Current
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Processed and verified all new account applications and documents.

Education

Business Administration

Lassen College
Susanville, CA

High School Diploma -

Lassen High School
Susanville, CA
06.1989

Timeline

Escrow Assistant

Cal Sierra Title
05.2023 - Current

Customer Service Representative

Ed Staub & Sons
09.2019 - 05.2023

Deli Clerk

Susanville Supermarket
09.2018 - 09.2019

Cashier

Diamond Mountain Casino and Hotel
01.2018 - 05.2018

Executive Administrative Assistant

Eagle Lake Village
04.2015 - 01.2018

Business Administration

Lassen College

High School Diploma -

Lassen High School

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Michelle Shipes