Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michelle Simpson

Las Vegas,NV

Summary

Dedicated and meticulous Solutions Consultant with over 34 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and focused team player with expertise in customer relationship management, document control, time management and complex problem-solving. Dependable self-starter seeking to leverage background into the Travel Consultant role with a progressive organization.

Overview

12
12
years of professional experience

Work History

Sr. Corporate Travel Consultant

Onriva
San Mateo, CA
03.2023 - Current
  • Organized travel bookings, including flight reservations, hotel accommodations, car rentals, and visa applications.
  • Created itineraries for corporate clients, ensuring cost-effectiveness and adherence to company policies.
  • Ensured customer satisfaction by promptly responding to inquiries and resolving any issues that may arise during trips.

Lead Consultant

Egencia LLC an Expedia Company
01.2019 - 03.2023
  • Trained, coached, and mentored junior consultants on best practices in the industry.
  • Conducted research to identify potential solutions to client issues.
  • Led meetings with internal teams and external partners as needed.
  • Collaborated with cross-functional teams to develop innovative strategies for achieving desired outcomes.
  • Identified opportunities for process improvement within existing systems and procedures.
  • Resolved complex client problems by analyzing available information and developing actionable solutions.

Team Leader Manager

Egencia LLC an Expedia Company
01.2013 - 01.2019
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Conducted regular performance reviews to assess individual team member progress.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.

Travel Consultant

Egencia LLC an Expedia Company
01.2012 - 01.2013
  • Provided customers with detailed information about travel destinations and packages.
  • Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
  • Assisted customers in making changes to existing itineraries or canceling trips.
  • Resolved any issues related to travel plans and services.
  • Responded promptly to customer inquiries via phone, email or in-person contact.

Education

LPN - Nursing

Pima Community College
Tucson, AZ
05-2003

Skills

  • Customer Service
  • Supervision and leadership
  • Attention to Detail
  • Communication
  • Friendly, Positive Attitude
  • Team Management
  • Organization
  • Collaboration
  • Critical Thinking
  • Decision-Making

References

References available upon request.

Timeline

Sr. Corporate Travel Consultant

Onriva
03.2023 - Current

Lead Consultant

Egencia LLC an Expedia Company
01.2019 - 03.2023

Team Leader Manager

Egencia LLC an Expedia Company
01.2013 - 01.2019

Travel Consultant

Egencia LLC an Expedia Company
01.2012 - 01.2013

LPN - Nursing

Pima Community College
Michelle Simpson