MICHELLE SIMS
Lawrenceville,GA
Summary
Seeking a job where I am able to use my extensive knowledge and expertise in the area of customer service and team management. I will bring to this position exceptional skills including communication, ability to work under pressure, time management, leadership, problem solving, conflict resolution and highly developed organizational skills.
Overview
33
33
years of professional experience
Work History
GLASS DOCTOR
07.1991 - 06.2024
- Answer 15 incoming phone lines
- Compiled the necessary information to create and dispatch work orders to 20 installation teams.
- Scheduled and maintained a calendar for installation appointments
- Quoted glass installation projects for homeowners based on current building codes
- Ordered materials from purchase orders
- Filed insurance claims
- Followed up on delinquent residential and cooperate accounts
- Managed a sales team varying from 2 to 6 members
- Filed work orders
- Processed customer transactions and keep records of activity
- Handled Customer Complaints
- Handled walk-in customers
Education
Bachelor of Science - Interior Design
University of Georgia
Athens, GA05.1990
Skills
- Communication
- Ability to work under pressure
- Time Management
- Customer Service
- Leadership
- Conflict Resolution
- Teamwork and Collaboration
- Positive Attitude
- Attention to Detail
- Dependable and Responsible
- Build customer relationships and build customer loyalty
Awards
- Dwyer Group Office Professional of the Year 2012
- Individual Top Sales National & Regional 25 of 33 years at Glass Doctor
References
Reference available upon request
Timeline
GLASS DOCTOR
07.1991 - 06.2024
Bachelor of Science - Interior Design
University of Georgia
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