Michelle Sissom
Elkhart
Summary
Dedicated to customer service in diverse roles, my focus is consistently on surpassing customer expectations. Analytical and driven, I aim to make a substantial impact within a growing company. Known for exceptional organizational skills and keen attention to detail, I prioritize tasks effectively.
Overview
23
23
years of professional experience
Work History
Shipping Logistics Coordinator & Administrative Specialist
Agdia, Inc.
01.2010 - Current
In-Lane Customer Service
Indiana Toll Road
01.2019 - 04.2022
- Skillfully managed high-pressure scenarios in a customer-oriented setting.
- Resolved customer grievances with professionalism, resulting in enhanced satisfaction scores.
- Facilitated user adoption of online self-help resources to enhance support experience.
- Maintained up-to-date knowledge of evolving corporate guidelines and service offerings.
- Elevated service standards through effective teamwork.
Negotiated settlements effectively, preserving positive interactions with clients.
Sales & Customer Service
Days Distribution
01.2008 - 01.2009
Contact Center Manager
Corvette Central
01.2002 - 01.2006
Education
Purdue University - Science & Natural Resources
Purdue University
West LafayetteCore 40 - College Prep
Elkhart Memorial HighSchool
Elkhart06.1989
Skills
- Outgoing
- Friendly
- Compassionate
- Positive attitude
- Empathetic
- Professional attitude
- Calm under stress
- Customer service
- Respectful communication
- Quick learner
- Technology proficiency
- Professional interaction
- Confidentiality
- Tact
- Diplomacy
- Teamwork
- Independent work
- Problem-solving
- Decision-making
- Invoicing and shipping documentation
- Punctual and dependable
- Shipping documentation
- Analytical thinking
- Client relations
- Sales support
- Process optimization
- Purchase orders
- OSHA compliance
- Coaching and mentoring
- Project assignments
- Tariff coding system
- Verbal and written communication
- Team building
- Communication
- Attention to detail
- Customer service skills
- Data entry
- Customer relations
- Document preparation
- Flexibility and adaptability
- Inventory counting
Timeline
In-Lane Customer Service
Indiana Toll Road
01.2019 - 04.2022
Shipping Logistics Coordinator & Administrative Specialist
Agdia, Inc.
01.2010 - Current
Sales & Customer Service
Days Distribution
01.2008 - 01.2009
Contact Center Manager
Corvette Central
01.2002 - 01.2006
Purdue University - Science & Natural Resources
Purdue University
Core 40 - College Prep
Elkhart Memorial HighSchool
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