Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Michelle Skeen

Locust Dale ,VA

Summary

Seasoned Store Manager of Operations with proven leadership skills. Strong background in overseeing all aspects of store operations, ensuring smooth day-to-day functioning and maximizing profitability. Skilled at team management, inventory control, and customer service enhancement. Proven ability to make positive impact on business performance through strategic planning and execution.

Overview

31
31
years of professional experience

Work History

Store Manager of Operations

Tractor Supply Company
Culpeper, VA
03.2021 - Current
  • Monitored employee performance, and identified performance gaps for corrective action.
  • Strengthened workflow productivity by hiring, training, and developing top talent. Promoting from within.
  • Meeting and exceeding sales goals year over year. With a 30% growth in three years, while reducing shrinkage by 60%.
  • Delivered excellent customer service and adhered to standard operating procedures.
  • Created weekly schedules for staff members according to business needs.

District Manager

Weis Markets
Frederickburg, VA
11.2016 - 03.2021
  • Utilized strategic and forward-thinking business techniques to minimize turnover
  • Managed team of over 30 Store & Assistant Store Managers of professionals.
  • Produced selling and merchandising programs enhancing the bottom line.
  • Strategized business operations, merchandising strategies, and personnel moves.
  • Also Was a regional Operations specialist for 4 months then promoted to District Manager March 2018.

Retail Director of Operations

Food Lion / Delhaize America
Salisbury, NC
09.1995 - 02.2017
  • Oversaw business operations, including customer service, sales, strategic planning, policy development, financial administration, and inventory control.
  • Achieve financial and operational results, consistently delivering on the Brand Strategy and Retail Promise, optimizing associate competence and performance, and ensuring all safety and food safety requirements are met.
  • Consistent track record of managing 25 Store Managers and teams  for optimal productivity.
  • Empowered associates to create a culture committed to meeting the needs of the customer and associates as well as developing and leading an engaged, unified and high performing team.
Additional Positions held in the organization District manager (2 years), Store Manager (8 Years), Front End Specialist (2 Years), Customer Service Manager (3 Years), Part-time associate (3 years)​

Marketing Executive

Ivy Software
Charlottesville , VA
04.1994 - 10.1998
  • Supported software sales to colleges and MBA programs across the country.
  • Responsible for a 25 state territory with over 25% travel. Recommended how products could be integrated in their curriculum for advanced student learning.
  • High volume of verbal and written communication via phone and e-mail.

Education

High School Diploma - General Studies

Orange County High School
1991

Skills

  • Leadership/Communication skills
  • Employee/Customer relations
  • Self-motivated
  • Profit & Loss Management
  • Cultural Diversity
  • Team Leadership
  • Team Building
  • Training & Development
  • Multi-unit Operational Management
  • Effective Change Leadership 


Additional Information

Affiliations Professional Development

  • Member of NEW (Network of Executive Women) Mid-Atlantic chapter
  • Support Children's Miracle Network & Food Lion Feeds and Feeding America
  • Safe Mark Certified through 2021
  • Store Manager Leadership College completion 4/2004
  • Successful completion of leadership fundamentals 8/2021

Timeline

Store Manager of Operations

Tractor Supply Company
03.2021 - Current

District Manager

Weis Markets
11.2016 - 03.2021

Retail Director of Operations

Food Lion / Delhaize America
09.1995 - 02.2017

Marketing Executive

Ivy Software
04.1994 - 10.1998

High School Diploma - General Studies

Orange County High School

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Michelle Skeen