Michelle Sledge
Stafford
Summary
Business operations professional with solid foundation in driving operational success and improving organizational performance. Known for fostering collaborative environments and adapting to evolving business needs. Skilled in process optimization and team leadership, consistently delivering results.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Business Operations Manager
Marine Corps Marathon Organization
01.2024 - Current
- Streamlined operational processes to enhance efficiency and reduce costs.
- Developed and implemented strategic initiatives to optimize resource allocation and workflow management.
- Analyzed key performance indicators to identify trends, driving data-informed decisions across departments
- Managed event timelines and cross-functional teams to ensure seamless race day execution.
- Directed and executed race registration plans for over 50,000 participants.
- Increased profitability by streamlining operations, optimizing resource allocation, and enhancing participant offerings.
Events Coordinator
Marine Corps Marathon Organization
07.2023 - 12.2023
- To date, successfully have been the Events Coordinator for the MCMO event series including the Quantico 12K, Marine Corps Marathon, MCM 50K, MCM 10K, and the Turkey Trot 10K and Turkey Trot Mile.
- Engaged with MCMO staff with positivity and open communication
- Helped assist the Warehouse team to logistically prepare the consolidation of equipment and supply list for each event.
- Consolidation of post race after action reports that have been sent to management for the betterment of our organization and event series
Chickamauga Battlefield Marathon Race Director
Chattanooga Track Club
01.2021 - 10.2023
- Cultivated strong relationships with participants to build loyalty and repeat registrations.
- Monitored budget and expenditures, keeping race within budget.
- Partnered in the community with city officials, city council, and community members.
- As a Volunteer Race Director, organized a safe and successful running event for over 1500 participants
Club Manager
Chattanooga Track Club
01.2021 - 06.2023
- Planned, organized, and helped coordinate 13 road races with Race Directors, Timing Team, and Equipment Manager. To include race registration setup and maintenance, customer service emails prior, during, and after race events, and race logistics and setup
- Created and maintained relationships with key sponsors, partners and club members
- Worked with marketing teams to create marketing and promotional content for social media.
- Organization of club insurance, music licensing, and 3rd party events
Insurance Sales Associate
Liberty Mutual Insurance
05.2017 - 06.2023
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Developed strong referral network in community to raise awareness and increase sales opportunities.
President
Chattanooga Track Club
01.2021 - 01.2023
- Represented organization at industry conferences and events.
- Oversaw Executive Board and Board of Directors
- Direct contact for all Club personnel and Club Members
- Established innovative policies to improve organizational performance for the betterment of the club
- With the Club Treasurer and Executive Board, helped oversee the financial sustainability within the club
Insurance Producer
State Farm Insurance
05.2003 - 05.2017
- Developed a relationship with clients to best customize their insurance needs
- Showed empathy and compassion during claims handling as well as crisis aversion
- Market, cross-sell, and writing of insurance policies
- Day to day service of client households and underwriting procedures
- Verifying that policies were issued and processed as written
Education
Bachelor of Science - Business Administration:Marketing
University of Tennessee, Chattanooga
Skills
- Self-Motivated
- Teamwork and Collaboration
- Problem-Solving
- Planning and Coordination
- Project management
- Staff management
- Excellent oral and written communication
- Operations management
- Budgeting and forecasting
- Microsoft office proficient
Accomplishments
- 2022 Road Runners Club of America Outstanding Club President Award Winner
- #1 Sales Associate nationwide during summer sales contest
- Helped team win nationwide annual contest for 5 years in a row
- Performance reviews of exceeding expectations within the company for 5 years in a row
Certification
Property and Casualty, Life and Health Insurance License in TN/GA
Personal Information
Title:
Certifications
05-2003
Timeline
Business Operations Manager
Marine Corps Marathon Organization
01.2024 - Current
Events Coordinator
Marine Corps Marathon Organization
07.2023 - 12.2023
Chickamauga Battlefield Marathon Race Director
Chattanooga Track Club
01.2021 - 10.2023
Club Manager
Chattanooga Track Club
01.2021 - 06.2023
President
Chattanooga Track Club
01.2021 - 01.2023
Insurance Sales Associate
Liberty Mutual Insurance
05.2017 - 06.2023
Insurance Producer
State Farm Insurance
05.2003 - 05.2017
Bachelor of Science - Business Administration:Marketing
University of Tennessee, Chattanooga
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