Michelle Sleik
Manitowoc,WI
Summary
Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
23
23
years of professional experience
Work History
Cashier
Lowes Home Improvment
Manitowoc , Wisconsin
05.2024 - Current
- Greeted customers promptly and responded to questions.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Resolved customer complaints professionally in accordance with company policy.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Answered phone calls to assist customers with questions and orders.
Office Staff Assistant
Manitowoc County Expo
Manitowoc , Wisconsin
12.2017 - Current
- Secure all judges for the Manitowoc County Fair
- Send out contracts to judges and superintendents and assist superintendents
- Assist exhibitors with the entry process
- Send out fair packets to exhibitors/judges
- Assist with storage season
- File paper work
- Assist renters with needs for events
- Attend meetings of the Expo board
- Assistant with all aspects of the County Fair
- Help clean the facility
After Care Teacher
St John's Lutheran School
Manitowoc , WI
09.2023 - 05.2024
- Built and strengthened positive relationships with students, parents and teaching staff.
- Identified signs of emotional or developmental prob
- Enforced rules related to safety and behavior expectations during aftercare hours.
- Coordinated with after-school program staff to plan and execute special events.
- Supervised student transitions from one activity to another throughout the day.
Delivery and Receiving Manager
Lowes Home Improvment
Manitowoc, WI
10.2005 - 12.2017
- Tracked discrepancies between invoices and packing slips upon arrival of goods.
- Directed investigations to verify and resolve customer or shipper complaints.
- Created and enforced policies and procedures for entire logistics team.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Verified items received against purchase orders to ensure accuracy of delivery quantities.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Assisted with training new employees on proper receiving practices and procedures.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Trained and supervised warehouse team, setting schedules and delegating daily tasks.
- Supervised a team of 5 workers responsible for unloading, sorting, and stocking merchandise.
- Received and staged incoming inventory for movement to storage or sales floor.
- Inspected incoming products for damages or defects before accepting them into inventory.
- Maintained a safe work environment by adhering to safety regulations and policies.
- Handled departmental scheduling to maintain proper staffing for shifts.
Behavioral Treatment Specialist
Family Services of NE WI
Green Bay, Wisconsin
01.2002 - 05.2005
- Develop behavioral treatment plans
- Assist in training of New staff with the procedures of the facility and all types of safety techniques
- Develop plans for daily schedules for at risk youth
- Assist on the classroom with youth in the facility
- Monitor at risk youth in many types of situations and settings
- Dispense medications as prescribed by the doctors of the youth in the facility
- Take children on community outings
Education
Bachelor of Arts - Psychology
Silver Lake College
Manitowoc, WI12-2001
Skills
- Returns processing
- Drawer balancing
- Product restocking
- Cleaning and sanitizing
- Customer service
- Dependability and reliability
- Multitasking and organization
- Professionalism and courtesy
- Customer relations
Timeline
Cashier
Lowes Home Improvment
05.2024 - Current
After Care Teacher
St John's Lutheran School
09.2023 - 05.2024
Office Staff Assistant
Manitowoc County Expo
12.2017 - Current
Delivery and Receiving Manager
Lowes Home Improvment
10.2005 - 12.2017
Behavioral Treatment Specialist
Family Services of NE WI
01.2002 - 05.2005
Bachelor of Arts - Psychology
Silver Lake College