Michelle Smith
Yorkville,Illinois
Summary
Empathetic and compassionate candidate, looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Well-versed in healthcare, with strong organizational skills, and dedicated to exceptional customer service and best-in-class collaboration. Comfortable in handling stressful situations and executing tasks, while also maintaining professionalism and support.
Overview
18
18
years of professional experience
Skills
- Excellent communication skills
- Intervention management
- Social skill Development
- Problem-Solving and Complaint Resolution
- Customer Relationship Management (CRM)
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Documentation and Data Entry
- Strategic sales knowledge
- Computer Skills
- Team Management
- Organization and Time Management
Work History
Autism Support Professional
Giant Steps School
2023.07 - Current
- Passionate about learning and committed to continual improvement.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Skilled at working independently and collaboratively in a team environment.
Registered Behavior Technician
North Shore Pediatric Therapy
2022.10 - 2023.07
- Implemented evidence-based practices as outlined by in-clinic BCBA's including, but not limited to, Skill Acquisition Programs (DTT, NET), interventions targeting behavior reduction, and replacement behaviors, such as Functional Communication Skills.
- Facilitated communication across a variety of methods, including vocal manding, sign language, AAC devices, and PECS.
- Facilitated behavior reduction and skill acquisition goals within a small group setting.
- Used Central Reach, as well as paper data, to document patient information, progress notes, ABC data collection, and results of Skill Acquisition Programs.
Spa Manager
Hand And Stone Massage And Facial
2021.07 - 2022.02
- Maximized efficiency through time management and staff supervision to boost productivity.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Utilized promotions, print and digital marketing to attract new clients.
- Greeted spa guests warmly to create positive first impression of establishment.
- Recorded product sales into spa's weekly income report.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Conducted regular staff meetings, informing team members of new spa services and policies.
- Generated reports to track spa performance and make recommendations for improvement.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
Inside Sales Consultant
Performance Health
2019.10 - 2020.07
- Managed anywhere from 2,000-4,000 accounts per quarter, bringing in the highest percentage to quota within my department
- Managed accounts within both US and PR territories, while exceeding daily and weekly goals and metrics
- Took the Puerto Rico Territory to 200% growth over prior year.
Licensed Massage Therapist
Self-Employed
2012.01 - 2019.10
- Developed a business run from home, maintained 100% client-centered care, while building relationships with new clients; including self-promotion
- Launched a program online in order to manage all client appointments, including bookings and payments
- Accessed and worked with clients to help them gain range of motion, improve pain levels, and provided relief that resulted in ease of daily activities. Provided recurring check-ins to follow up on progress
Education
Licensed Massage Therapist - Massage Therapy
Cortiva Institute - Chicago
Chicago, IL03.2011
Psychology, Mechanical Engineering
Illinois Institute of Technology
Chicago, IL2006
Quote
Work is love made visible. And if you cannot work with love but only with distaste, it is better that you should leave your work and sit at the gate of the temple and take alms of those who work with joy.
Kahlil Gibran
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