Michelle Smith
Lincoln,NE
Summary
Proven Customer Service Representative and Hotel Manager with a track record of enhancing customer satisfaction and retention at Express Employment and Country Inn & Suites. Skilled in complaint resolution and data entry, adept at prioritizing tasks and employing critical thinking to solve problems efficiently. Increased operational efficiency and maximized profits through strategic development and implementation.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Express Employment
02.2022 - Current
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Hotel Manager
Country Inn & Suites
06.2020 - 02.2022
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Increased customer service ratings through personable service.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Provided services efficiently and with high level of accuracy.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Education
No Degree - Business Administration
Austin Community College
Austin, TX08-1987
High School Diploma -
Austin High School
Austin, TX06-1987
Skills
- Appointment Scheduling
- Paperwork Processing
- Data Entry
- Inbound and Outbound Calling
- Data Collection
- Complaint resolution
- Prioritization
- Opening and closing accounts
- Critical Thinking
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Career advancement401k matchPaid time offPersonal development programsMonday - Friday
-I would like to do 7-3 or 9-5 off weekends
Timeline
Customer Service Representative
Express Employment
02.2022 - Current
Hotel Manager
Country Inn & Suites
06.2020 - 02.2022
No Degree - Business Administration
Austin Community College
High School Diploma -
Austin High School
Similar Profiles
Stephany SchaafStephany Schaaf
Staffing Consultant at Express EmploymentStaffing Consultant at Express Employment
Chrishon TrammellChrishon Trammell
Concrete Construction Laborer at Express EmploymentConcrete Construction Laborer at Express Employment
GARRETT BAKERGARRETT BAKER
Warehouse Worker at Express EmploymentWarehouse Worker at Express Employment