Michelle Smith
Bend,OR
Summary
Dedicated and enthusiastic professional with a strong background in customer service, retail, and administrative assistance. Passionate about delivering exceptional service and support while fostering strong relationships with clients and colleagues. Known for effective communication skills, both in person and over the phone, along with a commitment to efficiency and high-quality work. A positive mindset and gratitude enhance the ability to contribute meaningfully to team dynamics and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Jinsei Spa
Bend, OR
03.2025 - 12.2025
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated appointment scheduling using spa management software to optimize staff efficiency.
- Maintained accurate records of client information and service history for personalized experiences.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
Patient Care Coordinator
Step & Spine Physical Therapy
Bend, OR
01.2024 - 12.2024
- Coordinated patient appointments, ensuring optimal scheduling and minimal wait times.
- Managed patient intake processes, enhancing data accuracy and efficiency.
- Facilitated communication between patients and healthcare providers, improving care coordination.
- Implemented telehealth solutions, increasing accessibility for remote patients.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Negotiated with insurance companies to secure coverage for necessary treatments, alleviating financial burdens for patients.
Administrative Coordinator
Therapeutic Associates
05.2022 - 12.2022
Front Desk
St. Charles Family Care/Urgent Care
10.2016 - 03.2022
Sales Supervisor
Macy’s
02.2013 - 10.2016
Skills
- Service excellence
- Detail-oriented approach
- Effective time management
- Active listening
- Cash management
- Professional telephone communication
- Effective troubleshooting skills
- Efficient appointment scheduling
- Clear and concise communication
- Workspace organization
- Fostering collaborative relationships
Timeline
Front Desk Receptionist
Jinsei Spa
03.2025 - 12.2025
Patient Care Coordinator
Step & Spine Physical Therapy
01.2024 - 12.2024
Administrative Coordinator
Therapeutic Associates
05.2022 - 12.2022
Front Desk
St. Charles Family Care/Urgent Care
10.2016 - 03.2022
Sales Supervisor
Macy’s
02.2013 - 10.2016