Piero Morales
Steamboat ,USA
Summary
With experience in high-end restaurants and luxury hotels, I have developed strong hospitality skills, focusing on delivering exceptional service and adapting to the needs of a demanding and diverse clientele.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn
Steamboat Springs, CO
10.2025 - Current
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
Fine Dining Server
E3 Chophouse
Steamboat Springs, CO
05.2025 - 10.2025
- Delivered exceptional dining experiences by providing attentive service and personalized recommendations.
Front Desk Supervisor
Legacy Vacations
Steamboat
04.2025 - 10.2025
- Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
Supervisor - Fine Dining Lead Server / Bartender
The Charleston Draper
Draper
09.2024 - 03.2025
- Trained and mentored junior servers on menu knowledge and customer service techniques.
- Coordinated team schedules to optimize workflow and ensure efficient service during peak hours.
- Streamlined order processes by implementing new communication protocols between kitchen and front-of-house staff.
- Oversaw daily operations, ensuring adherence to quality standards and operational efficiency.
- Trained and mentored staff on best practices and company policies to enhance team performance.
Supervisor Peer Leader Bruin Pantry
Thayne Center , Salt Lake Community College
Salt Lake City
01.2024 - 03.2025
- Led team in implementing operational improvements to enhance efficiency and productivity.
Fine Dining Lead Server
Blind Rabbit Kitchen Stake House
Salt Lake City
07.2024 - 10.2024
- Led team in delivering exceptional dining experiences through exemplary service and attention to detail.
Fine Dining Server / Busser
Grappa
Park City
03.2024 - 07.2024
- Delivered exceptional service while maintaining knowledge of menu offerings and wine pairings.
Fine Dining Server/Bartender
Ghidottiʼs
Park City
12.2023 - 07.2024
- Collaborated with kitchen staff to ensure timely food preparation and presentation standards.
Server Assistant Manager
The Pancake House
Salt Lake City
06.2023 - 12.2023
- Supervised daily operations to ensure efficient service and high customer satisfaction.
- Trained and mentored new staff on service protocols and company standards.
- Monitored inventory levels, ensuring timely reordering of supplies to prevent shortages.
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
Lead Server
El Cholo Salt Lake City
Salt Lake City
06.2023 - 12.2023
- Managed multiple tables efficiently, optimizing service flow during peak hours.
Barista /Head Cashier
Goldener Hirsch, Auberge Collection
Park City, UT
12.2022 - 04.2023
- Prepared and served high-quality beverages following standard recipes and customer preferences.
- Maintained cleanliness and organization of workstations to ensure efficient service.
- Managed inventory, restocked supplies, and assisted in ordering products as needed.
Server/Bartender
Black Rock Mountain Resort
Heber
12.2022 - 04.2023
- Prepared and served high-quality beverages while ensuring customer satisfaction.
- Trained new baristas on coffee preparation techniques and customer service standards.
Fine Dining Server / Bartender
The Aerie
Snowbird
07.2022 - 10.2022
- Implemented upselling strategies that increased revenue through enhanced guest engagement with specials and pairings.
Fine Dining Server/Bartender/ Line Cook
Promontory Club
Park City
11.2020 - 10.2022
- Delivered exceptional dining experiences through attentive service and detailed menu knowledge.
- Managed multiple tables efficiently, ensuring timely service and guest satisfaction.
- Collaborated with kitchen staff to ensure seamless food delivery and presentation consistency.
- Suggested wine pairings to go with specific menu items.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
Fine Dining Line Cook
Ruthʼs Chris Steak House
Park City
03.2020 - 11.2020
- Prepped and cooked high-quality steaks following established recipes and presentation standards.
- Collaborated with kitchen staff to ensure timely meal delivery during peak service hours.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
Education
Associate of Science - Chemistry
Salt Lake Community College
Salt Lake City12-2026
Skills
- Team leadership
- Strategic team guidance
- Proficient in POS operations
- Outstanding customer support
- Effective communication abilities
- Service excellence
- Organizational time strategies
- Effective communication
- Strong attention to detail
- Front office management
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
References
Neft Morales - Manager Grappa/Ghidotti´s
7472431993
Mariela Galindo - Manager Pancake House
8016801398
Timeline
Front Desk Receptionist
Holiday Inn
10.2025 - Current
Fine Dining Server
E3 Chophouse
05.2025 - 10.2025
Front Desk Supervisor
Legacy Vacations
04.2025 - 10.2025
Supervisor - Fine Dining Lead Server / Bartender
The Charleston Draper
09.2024 - 03.2025
Fine Dining Lead Server
Blind Rabbit Kitchen Stake House
07.2024 - 10.2024
Fine Dining Server / Busser
Grappa
03.2024 - 07.2024
Supervisor Peer Leader Bruin Pantry
Thayne Center , Salt Lake Community College
01.2024 - 03.2025
Fine Dining Server/Bartender
Ghidottiʼs
12.2023 - 07.2024
Lead Server
El Cholo Salt Lake City
06.2023 - 12.2023
Server Assistant Manager
The Pancake House
06.2023 - 12.2023
Barista /Head Cashier
Goldener Hirsch, Auberge Collection
12.2022 - 04.2023
Server/Bartender
Black Rock Mountain Resort
12.2022 - 04.2023
Fine Dining Server / Bartender
The Aerie
07.2022 - 10.2022
Fine Dining Server/Bartender/ Line Cook
Promontory Club
11.2020 - 10.2022
Fine Dining Line Cook
Ruthʼs Chris Steak House
03.2020 - 11.2020
Associate of Science - Chemistry
Salt Lake Community College