Michelle Smith
Newark,NJ
Summary
Dynamic Team Leader with a proven track record at Vanguard Group, excelling in performance coaching and stakeholder management. Expert in problem solving and relationship building, I fostered high employee engagement and reduced turnover. Adept at quality control, I consistently ensured compliance and operational excellence in fast paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Vanguard Group
08.2022 - 09.2025
- Led a team of 10+ financial services representatives, providing coaching on complex products and regulatory compliance to consistently exceed performance goals.
- Resolved high priority client escalations involving sensitive financial transactions, using professional problem solving to protect the firm’s reputation and ensure loyalty.
- Maintained a culture of accountability and precision, fostering high employee engagement and reducing turnover in a fast paced, high volume environment.
- Managed the training and onboarding of new hires, ensuring 100% adherence to financial regulations, internal procedures, and call center best practices.
Catering Manager
MAD Greens
06.2015 - 07.2021
- Developed and maintained relationships with key clients, resulting in repeat business and increased revenue.
- Successfully managed high volume catering events for large groups and diverse clients.
- Verified prepared food met standards for quality and quantity before serving to customers.
General Manager
Subway
05.2014 - 06.2015
- Managed inventory carefully to reduce waste and make sure products were always in stock.
- Followed all health and safety rules to keep the business running safely and correctly.
- Reviewed customer feedback to improve service and keep customers coming back.
- Handled all daily operations, including budgets, hiring, scheduling, inventory, and sales.
Education
Associate of Science - Accounting
Everst College
Northglenn, CO12-2015
Skills
- Remote team management
- Performance coaching
- Problem-solving
- Relationship building
- Organizational skills
- Conflict resolution
- Communication skills
- Rapport building
Certification
- SIE
- Series 7
- Series 63
- Series 66
Timeline
Team Leader Manager
Vanguard Group
08.2022 - 09.2025
Catering Manager
MAD Greens
06.2015 - 07.2021
General Manager
Subway
05.2014 - 06.2015
Associate of Science - Accounting
Everst College