MICHELLE SMITH
Johnston,RI
Summary
Experienced Customer Service Professional with over 20+ year, strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Dining Experience Associate
Rhode Island School of Design, RISD
Providence, RI
08.2023 - Current
- Assist in daily operations by completing tasks efficiently. Support setup and opening of dining locations across campus. Transitioned between auxiliary operations daily as required by department, ensuring availability and presentation of food items and supplies for business operations.
- Assist a high volume of customers promptly and courteously while representing RISD and the dining department with professionalism and knowledge. Supported diverse clientele, including students, faculty, staff, museum visitors, and the general public. Followed established customer service goals and standards.
Dietary Computer Clerk/Room Service Representative
RHODE ISLAND HOPSITAL
Providence, RI
05.2011 - 11.2018
- Processed diet orders from electronic medical records (EMR) and inputted data into nutrition software CBORD.
- Analyzed patient menus for accuracy and adherence to prescribed dietary restrictions and allergy information, ensuring optimal patient care.
- Assisted patients in meal ordering by providing guidance on menu options and nutritional choices aligned with dietary requirements.
- Generate, print, and distribute meal tickets, nourishment labels, and production tallies for the kitchen staff.
- Facilitated communication between nursing staff, dietitians, and kitchen personnel regarding meal modifications, special requests, and patient discharge details.
Education
High School Diploma -
CCRI
Providence, RISkills
Communication
Interpersonal
Problem-solving
Empathy and Compassion
Multitasking and Organization
Attention to detail
References
Available upon request
Timeline
Dining Experience Associate
Rhode Island School of Design, RISD
08.2023 - Current
Dietary Computer Clerk/Room Service Representative
RHODE ISLAND HOPSITAL
05.2011 - 11.2018
High School Diploma -
CCRI