MICHELLE SMITH
Huntsville,AL
Summary
Energetic and motivated leader with career expertise in leading retail sales and operations in multiple locations. Leading team of store managers. Providing training and development. Working towards maximizing sales and coaching to company behaviors. Planning, implementing and monitoring the regional objectives. Making business decisions and a sense of responsibility. Developing professional rapport, effectively leading teams. Positively influence diverse groups, applying sound business judgment and influencing skills to meet and exceed goals. Supporting and assisting Store managers in new hire training and developing
Overview
30
30
years of professional experience
Work History
General Manager
MYEYEDR-CAPITOL VISION
Huntsville, AL
03.2022 - Current
- Led operational strategies to enhance patient satisfaction and streamline appointment scheduling.
- Developed and implemented training programs for staff to improve service efficiency and product knowledge.
- Analyzed market trends to inform strategic planning and identify growth opportunities within the optical industry.
- Directed team initiatives focused on employee engagement, resulting in increased morale and retention rates.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Area Manager
Spectrum
Decatur, AL
07.2021 - Current
- Creating a winning culture of leaders to inspire. Motivate a winning team where best practices can be shared, and reflected in ssx behaviors.
- Coach Store managers performance of locations, support operational excellence and inspect business rules being followed
- Inspecting stores for tool utilization to maximize goals and uncover gaps
- Support and communicate regional messages along with specific steps to attain location yield goals.
- Area Manager in 3 locations with largest volume locations in Territory.
- Supported back office procedures, including monthly cash management audits, policy adherence.
- Manage business operations, working closely with store management to monitor performance.
- Hold store leaders/specialists accountable for meeting established operational guidelines, reinforcing ssx behaviors and standards, customer service expectations, and company policies.
- Mentored 2 employees to leadership positions which assisted future promotion to Store Managers and store sales advisor.
General Manager
Verizon
Decatur, AL
06.2001 - Current
- Maintained an on-site presence to ensure the operations team met company operational metrics
- Managed the performance of team members, conducted performance appraisals, and managed promotion recommendations.
- Reversed poor performing store by revising systems, processes, training programs, and personnel.
- Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures.
- General Manager in 5+ location with 15+ employee per location. Acting District Manager for Home Depot pilot program
- Supported back office procedures, including hiring and employment processes.
- Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance.
- Exemplified outstanding leadership and maintained company standards and protocols in allocations.
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
- Mentored 16+ employees to leadership positions which assisted future promotion to General Managers and business sales managers.
- Drove district digital metrics
- Created district leadership program
Operations Manager
Staples
Upland, CA
01.1997 - 06.2001
- Drove shrink results through compliance with all guidelines involved with safety, loss prevention, and cash-handling procedures.
- Prepared operating and capital budgets for company, reviewed expenditures, and took corrective action as needed.
- Facilitated communication and collaboration between departments to streamline work, reduce errors, and avoid unnecessary delays.
- Established objectives for staff, monitored performance, and coached on strategies to improve results.
- Supported back office procedures, including hiring and employment processes.
- Managed team of 15+ employees with consistent record of accomplishment in achieving operations goals.
- Exemplified motivational leadership and maintained company standards and protocols in allocations.
Education
Some College (No Degree) -
California Polytechnic State University, Pomona
Pomona, CASkills
- Strategic Planning
- Performance Management
- Process Improvement
- Leadership
- Customer Service
- Sales Management Training and Development
- Revenue Generation
- Employee Relations
- P&L management
- Staff motivation
- Labor cost controls
- Client relations
- Effective leader
- Training and coaching
- Recruitment
- Sales expertise
Timeline
General Manager
MYEYEDR-CAPITOL VISION
03.2022 - Current
Area Manager
Spectrum
07.2021 - Current
General Manager
Verizon
06.2001 - Current
Operations Manager
Staples
01.1997 - 06.2001
Some College (No Degree) -
California Polytechnic State University, Pomona