Michelle Smith
Canton,GA
Summary
Results-driven fulfillment manager specializing in inventory management and logistics coordination. Expertise in streamlining operations to enhance productivity and ensure timely order fulfillment. Proven track record of implementing quality control measures that elevate service standards.
Overview
7
7
years of professional experience
Work History
E-Commerce Manager
Finaflex
Alpharetta, Georgia
12.2025 - 07.2026
- Collaborated with cross-functional teams to optimize product listings and improve user experience.
- Managed inventory levels and ensured timely fulfillment of customer orders across platforms.
- Oversaw website updates and ensured alignment with current e-commerce best practices.
- Coordinated customer service initiatives to resolve issues and enhance satisfaction ratings.
- Trained team members on e-commerce tools and systems for improved operational efficiency.
- Conducted regular reviews of existing processes and policies associated with e-commerce activities.
- Managed inventory levels by monitoring stock levels and ordering new items when necessary.
- Established relationships with third-party vendors for sourcing products or services needed by customers.
- Supported sales team members to drive growth and development.
- Resolved customer complaints regarding sales and service.
Fulfillment Manager
Nova Brand Projection
Kennesaw, Georgia
10.2024 - 10.2025
- Managed inventory levels to optimize order fulfillment timelines.
- Coordinated shipping logistics to enhance product delivery efficiency.
- Supervised team to uphold operational standards and productivity.
- Streamlined warehouse processes to increase operational efficiency.
- Trained new staff on best practices for fulfillment operations.
- Monitored performance metrics to assess team productivity and efficiency.
- Facilitated communication between departments to enhance collaboration and service delivery.
- Monitored daily production activities to ensure productivity goals were met in a timely manner.
- Identified opportunities to automate processes using technology solutions such as WMS.
- Coached employees on ways to improve efficiency, accuracy, and overall productivity.
- Coordinated cross-functional teams for successful execution of special projects or initiatives.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
Production Manager
Nova Brand Projection
Kennesaw, Georgia
10.2023 - 10.2024
- Managed daily production schedules to enhance workflow efficiency and meet delivery targets.
- Implemented quality control measures to maintain product consistency.
- Collaborated with suppliers to ensure timely material availability for production.
- Trained new employees on proper use of equipment, safety procedures, and job functions.
- Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.
- Directed cost reduction initiatives and implemented process improvements to streamline workflows.
- Managed daily embroidery operations to ensure quality and efficiency.
- Kept detailed records of all production runs including product counts, material used.
- Inspected finished products to ensure compliance with quality control standards and specifications.
Fulfillment Manager
Nova Brand Projection
Kennesaw, Georgia
10.2022 - 10.2023
- Managed inventory levels, resulting in consistent on-time order fulfillment.
- Streamlined processes, leading to improved warehouse efficiency.
- Coordinated shipping logistics for efficient product delivery.
- Implemented tracking systems for accurate order management.
- Supervised team members to uphold operational standards.
- Established procedures for managing incoming customer orders, enhancing order accuracy.
- Reviewed supplier invoices before payment processing to ensure accuracy.
- Created reports on operational performance metrics, including cycle time and fill rate.
Assistant Manager Fulfillment
Nova Brand Projection (Formerly H&W Solutions)
Kennesaw, GA
10.2021 - 10.2022
- Implemented quality control measures, ensuring compliance with company standards.
- Planned and delivered training sessions, enhancing employee effectiveness and addressing weaknesses.
- Led team meetings to review business results and communicate priorities.
- Conducted interviews for prospective employees, influencing hiring decisions.
- Reviewed completed work for consistency, quality, and conformance with standards.
- Recruited and trained new employees to fulfill job requirements.
- Delegated tasks to staff, establishing clear priorities and goals.
- Assisted in developing operational strategies to enhance productivity.
Apparel Production
H&W Solutions
Kennesaw, GA
10.2019 - 10.2021
- Merchandised apparel areas with consistent visual displays to enhance customer engagement.
- Tracked inventory levels of essential production supplies, ensuring timely availability for operations.
- Monitored daily production data, identifying improvement opportunities.
- Analyzed inspection and testing data to assess production process effectiveness.
- Coordinated interdepartmental activities, enhancing production workflows and communication.
- Adhered to strict deadlines and optimized workflows to enhance overall efficiency.
- Assisted in process development, contributing to reduced production time and improved customer satisfaction.
- Collaborated with printers to ensure accurate color reproduction in printed materials.
Education
Some College (No Degree) - Liberal Arts And Sciences
Kennesaw State University
Kennesaw, GASkills
- Logistics tracking
- Production scheduling strategies
- Inventory optimization
- Quality control processes
Timeline
E-Commerce Manager
Finaflex
12.2025 - 07.2026
Fulfillment Manager
Nova Brand Projection
10.2024 - 10.2025
Production Manager
Nova Brand Projection
10.2023 - 10.2024
Fulfillment Manager
Nova Brand Projection
10.2022 - 10.2023
Assistant Manager Fulfillment
Nova Brand Projection (Formerly H&W Solutions)
10.2021 - 10.2022
Apparel Production
H&W Solutions
10.2019 - 10.2021
Some College (No Degree) - Liberal Arts And Sciences
Kennesaw State University