Michelle Smullen
VIRGINIA BCH,Virginia
Summary
Public health professional with extensive experience in enhancing healthcare quality. Spearheaded clinical goals and quality improvement initiatives while fostering strong relationships with patients and interdisciplinary teams. Dedicated to improving community health through effective education, collaboration, and resource accessibility.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Facility Administrator
Davita Princess Anne Dialysis Clinic
Virginia Beach, Virginia
10.2022 - 04.2026
- Drove clinical goals and quality improvement initiatives to elevate patient care standards.
- Managed clinic operations, ensuring budget compliance and effective expense forecasting.
- Collaborated weekly with medical director and integrated care team for optimal patient management.
- Led interdisciplinary team meetings to develop and implement patient care strategies.
- Conducted daily patient rounds, fostering relationships with approximately 65 patients.
- Oversaw workforce planning utilizing various management platforms for efficiency.
- Assigned and monitored teammate licensure and training requirements for compliance.
- Executed recruitment processes under recruiter-led hiring model to enhance team capabilities.
Volunteer
Sentara Leigh Hospital
Norfolk, VA
03.2025 - 05.2025
- Provided companionship and emotional support to patients and families.
- Communicated effectively with nursing staff regarding patient needs and concerns.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
Administrative Assistant
Davita Princess Anne Dialysis
Virginia Beach, Virginia
11.2016 - 10.2022
- Managed patient scheduling and appointment confirmations for dialysis treatments efficiently.
- Coordinated communication among patients, healthcare providers, and staff members.
- Organized files and developed spreadsheets while maintaining a tidy front desk area.
- Maintained inventory of office supplies and medical equipment to support daily operations.
- Greeted visitors professionally, addressing inquiries and directing them to appropriate personnel.
- Facilitated staff meetings by preparing agendas and documenting minutes accurately.
- Answered phone calls and emails, ensuring effective correspondence with stakeholders.
- Oversaw COVID protocols and guidelines to ensure compliance and safety.
Certified Hemodialysis Technician
Davita Princess Anne Dialysis
Virginia Beach, Virginia
09.2014 - 11.2016
- Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment.
- Performed mandatory water system checks to include proper documentation.
- Sustained hemodialysis workflow by inventorying and restocking needed equipment and supplies.
- Monitored and documented patients' vital signs including temperature, blood pressure and pulse and respiration rates prior to, during, and post dialysis treatment.
- Performed dialysis machine set up and tear down.
- Obtained expert cannulation certificate.
Clinical Nurse Coordinator
Sentara Family Medicine Physicians
Virginia Beach, Virginia
12.2006 - 04.2014
- Held one-on-one monthly meetings with nurses to foster engagement, growth, and development.
- Developed policies aligning procedures with family practice strategic initiatives while ensuring compliance with statutory, regulatory, state, and federal guidelines.
- Collaborated with physicians, office manager, nurses, and administrative staff to effectively maintain day-to-day operations.
- Recruited well-qualified candidates to fill vacancies and offer patients unparalleled care.
- Engaged in monthly meetings with office manager and physicians to review census data and identify quality improvement measures.
- Updated procedures necessary for compounding, mixing, packaging and labeling medications.
- Oversaw the procurement of supplies to ensure adequate inventory levels.
Education
Registered Nurse-Bachelor of Science - Nursing
Arizona College of Nursing
Chesapeake, VA12-2028
Bachelor of Science - Public Health
South University
Virginia Beach, VA12-2019
Skills
- Electronic medical records
- Administering medication
- Clinical Patient Assessment and monitoring
- Anaplan platform
- Kronos timekeeping platform
- Workday HR platform
- Maestro Scheduling Platform
- Coupa Supplier Portal
- Expense reporting
- Problem solving and conflict resolution
- Communication & interpersonal skills
- Teams Meeting Platform
Certification
- Certified Clinical Hemodialysis Technician thru 02/28/2022
- CPR Certified- Current
Accomplishments
- Provided medical care to adults and children in Mombasa, Kenya (2011)
- Served in the United States Air Force Reserves as a medic earning an EMT-B Certification (thru 03/31/2014) (2002-2010)
Timeline
Volunteer
Sentara Leigh Hospital
03.2025 - 05.2025
Facility Administrator
Davita Princess Anne Dialysis Clinic
10.2022 - 04.2026
Administrative Assistant
Davita Princess Anne Dialysis
11.2016 - 10.2022
Certified Hemodialysis Technician
Davita Princess Anne Dialysis
09.2014 - 11.2016
Clinical Nurse Coordinator
Sentara Family Medicine Physicians
12.2006 - 04.2014
Registered Nurse-Bachelor of Science - Nursing
Arizona College of Nursing
Bachelor of Science - Public Health
South University