Michelle Sons-Choate
Crum,TX
Summary
Dynamic Administration Clerk with proven expertise at Krum Family Healthcare, enhancing clinic efficiency through meticulous data entry and effective scheduling. Recognized for exceptional customer communication and maintaining compliance in insurance verification, contributing to a collaborative team environment and ensuring high patient satisfaction.
Overview
2
2
years of professional experience
Work History
Administration Clerk
Krum Family Healthcare
Texas City, TX
03.2024 - Current
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Processed patient records and maintained data accuracy in electronic health record systems.
- Assisted with insurance verification, ensuring compliance with healthcare regulations.
- Coordinated communication between medical staff and patients to facilitate effective care delivery.
- Handled incoming phone calls and answered questions from callers.
- Established and maintained standard office procedures to achieve demanding targets.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Scheduled appointments and managed calendars for staff members.
- Performed regular audits of office supplies inventory, proactively addressing potential shortages or inefficiencies in stock management.
- Managed incoming correspondence, prioritizing items requiring immediate attention from executives or other team members.
- Participated actively in team building activities designed to enhance collaboration among department members and contribute to a positive workplace culture.
- Documented all Type contract paperwork, expenses, and resource utilization for accurate and compliant recordkeeping.
- Answered over Number calls each day on multi-line telephone systems, supporting communication needs of Number staff members.
- Served as a reliable resource for colleagues seeking assistance with administrative tasks or office equipment troubleshooting needs.
- Managed efficient processing of more than Number documents per month in high-volume Type environment.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
High School Diploma -
Sanger High School
Sanger 06.1989
Skills
Data entry proficiency
Paperwork and documentation
Data entry
Telephone reception
Customer communication
Scheduling appointments
Appointment scheduling
Customer satisfaction
Database entry
Cash handling
Cash management
Processing mail
Mail handling
Expense reports
Mail processing
Confidentiality
Fine collection
Peer relationships
Handling payments
Flexible and adaptable
Invoice processing
Team collaboration
Accounts payable and receivable
Scheduling
Timeline
Administration Clerk
Krum Family Healthcare
03.2024 - Current
High School Diploma -
Sanger High School