Michelle Soto
Tucson,AZ
Summary
Highly organized and detail-oriented bilingual center coordinator with strong work ethic and dedication to achieving goals. Professional coordinator with strong organizational and communication skills, ready to excel in managing center operations. Skilled in schedule management, resource allocation, and conflict resolution with focus on efficiency and reliability.
Overview
11
11
years of professional experience
Work History
Center Coordinator/ ABA Trainer
Hopebridge Autism Therapy Center
05.2024 - Current
- Training new hires to attain qualifications as registered behavioral therapists
- Deliver behavior support to RBTs during crisis situations
- Train all staff on CPR and Safety Care (QBS)
- Coordinate file organization and assist in daily center activities
Registered Behavior Technician
Hopebridge
08.2023 - 05.2024
- Improved client behavior by implementing individualized ABA therapy plans.
- Accepted and implemented feedback from BCBA’s to better assist my patient.
Claims Specialist
GEICO
07.2020 - 07.2023
- Followed up with customers on unresolved issues.
- Reviewed new files to determine current status and to develop plan of action.
- Acted as claims subject matter expert, answering internal and external questions and inquiries.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Supervisor
Afni Inc, Verizon
01.2015 - 07.2020
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Compiled and analyzed customer feedback data to develop new strategies and corrective action.
Education
High School Diploma -
Nogales High School
05.2013
Skills
- CPR Evaluator certified through Protrainings
- Safety Care trainer through QBS LLC
- Complex Problem-Solving
- Information intake
- Bilingual
- People skills
- Training Programs
- Collaborative Environments
- Schedule Coordination
- Behavior Identification
- Creative Solutions
- Schedule Coordination
- Behavior Identification
- Creative Solutions
Timeline
Center Coordinator/ ABA Trainer
Hopebridge Autism Therapy Center
05.2024 - Current
Registered Behavior Technician
Hopebridge
08.2023 - 05.2024
Claims Specialist
GEICO
07.2020 - 07.2023
Customer Service Supervisor
Afni Inc, Verizon
01.2015 - 07.2020
High School Diploma -
Nogales High School
Similar Profiles
Joe PretzingerJoe Pretzinger
Registered Behavior Technician at Hopebridge Autism Therapy CenterRegistered Behavior Technician at Hopebridge Autism Therapy Center
Natalie LindsayNatalie Lindsay
Registered Behavior Technician at Hopebridge Autism Therapy CenterRegistered Behavior Technician at Hopebridge Autism Therapy Center
Jacob LuddyJacob Luddy
Registered Behavior Technician at Hopebridge Autism Therapy CenterRegistered Behavior Technician at Hopebridge Autism Therapy Center
JAMES ALBERTJAMES ALBERT
ABA Case Manager at Hopebridge Autism Therapy CenterABA Case Manager at Hopebridge Autism Therapy Center
Jazmine ArnoldJazmine Arnold
Barista at StarbucksBarista at Starbucks