Michelle Spader
North Haven
Summary
Dynamic Business Analyst with a proven track record at Elevance Health, excelling in user support and program development. Recognized for driving engagement initiatives and establishing my business unit's successful mentor program.
I consistently deliver results that exceed expectations. I'm committed to improving user experiences, rendering exceptional service and building strong relationships.
Overview
2026
2026
years of professional experience
Work History
Business Analyst III
Elevance Health, Inc.
2025 - Current
- Spark and ChatGPT liaison supporting over 55,000 Spark and 6,000 Enterprise ChatGPT users across the enterprise
- Managing user support mailboxes for Spark and ChatGPT, as well as Spark tickets in Jira, addressing questions and technical issues
- Sending welcome letters to new users and vetting contractor and business unit exception requests for Spark
- Initiating welcome emails to new Spark and Chat GPT users and vetting contractor and business unit exception requests for Spark while recording a list of all exceptions made
- Maintaining support documents and creating templates for internal use in resolving user issues
- Assisting with editing communications for our AI tools
Program Consultant
Elevance Health, Inc.
2022 - 2025
- DPAIO Mentor Program Administrator - Designed, implemented and led all aspects of DPAIO organization's mentor program
- DPAIO Onboarding Liaison - Led a weekly onboarding call for new associates to ensure they completed time-sensitive HR tasks, acclimated them with our Pulse intranet site, discussing applications they will use frequently and introducing the DPAIO microsite and the information contained therein.
- DPAIO Volunteer Activity Lead - Organized a monthly call with DPAIO PulsePoint volunteer leads to discuss our business units progress towards meeting our associate engagement goal. Promoted our events to recruit participants and shared photos of executed events across various DPAIO communication streams.
- DPAIO Culture Lead - Strategize to increase our business units associate engagement, track our progress toward our goal. Co-preparer of former culture newsletter. An editor of the DPAIO Snap weekly newsletter.
Executive Administrative Assistant
Anthem, Inc.
2011 - 2022
- Execute high‑level and confidential administrative functions with advanced organizational knowledge, sound judgment, and discretion.
- Manage complex executive calendars, resolve scheduling conflicts, and accommodate urgent, time‑sensitive priorities.
- Drive completion of mandatory trainings and organizational deliverables, consistently striving for 100% compliance.
- Ensure executive meets commitments, deadlines, and operational responsibilities.
- Test, adopt, and champion new technologies
- Partner with internal and external stakeholders and support teams to streamline operations.
- Expense report preparation, review and approval
Education
Bachelor of Science - Business Administration And Management
Southern Connecticut State University
New Haven, CTSkills
- Multitasking and organization
- Teamwork and collaboration
- Time management
- Decision-making
- Problem-solving aptitude
- Mentoring and training
- Data analysis
- Operations management
- Interpersonal skills
- Project coordination
- Effective verbal and written communication
- Attention to detail
- Professional demeanor
- Customer service
- Relationship building
- Self-motivation
- Program development
- Spreadsheet tracking
- Confidentiality
Affiliations
- Lions Club International, North Haven, CT chapter 2021-2023
- North Haven Community Services - Commissioner 2013-present
- North Haven Middle School Building Committee - Secretary and Committee Member 2013-2020
- Parent Teacher Associations - Green Acres Elementary, North Haven Middle School, North Haven High School 2005-2023
- Madison Ponte Foundation - Board of Directors 2007-2014
- Girl Scouts of America - Daisy and Brownie leader 2005-2009
Timeline
Business Analyst III
Elevance Health, Inc.
2025 - Current
Program Consultant
Elevance Health, Inc.
2022 - 2025
Executive Administrative Assistant
Anthem, Inc.
2011 - 2022
Bachelor of Science - Business Administration And Management
Southern Connecticut State University