Michelle Sparrow
Houston
Summary
Senior account manager with over 15 years of experience in enterprise sales and client success. Expertise in driving revenue growth and managing multimillion-dollar portfolios across SaaS, healthcare, and telecommunications sectors. Consistently exceeds sales quotas by 15-20% through effective consultative sales strategies and strong stakeholder management. Proficient in B2B sales, account growth, and customer retention.
Overview
15
15
years of professional experience
Work History
Sr Customer Success Manager
Docusketch
Houston
01.2023 - Current
- Strengthened client relationships, resulting in improved long-term retention and satisfaction.
- Acted as the primary contact for client concerns, contract updates, and renewals.
- Conducted weekly estimating meetings to enhance project accuracy and communication.
- Delivered onsite product training while providing expertise in restoration and reconstruction processes.
- Established partnerships with subcontractors and vendors to expand operational capabilities.
- Supported enterprise account growth through collaboration with technical stakeholders and developers, facilitating alignment on project objectives.
- Represented company at annual trade shows and speaking engagements for franchise partners.
- Utilized consultative sales strategies to drive client engagement. promote training services, estimating solutions, and instant sketch orders.
Rare Disease Account Specialist
Recordati Rare Diseases/IAC
07.2021 - 01.2023
- Collaborated with regional sales manager to develop territory growth strategies, increasing disease-state awareness among healthcare providers.
- Conducted presentations and educational sessions for healthcare professionals and medical staff, promoting key insights.
- Established and nurtured relationships with physicians, pharmacies, and medical centers to drive engagement.
- Leveraged company resources to enhance account engagement and drive sales effectiveness.
- Maintained expertise in patient-related services, guiding healthcare providers on available support solutions.
- Managed sales activity documentation and compliance reporting, ensuring adherence to regulatory standards.
AEC Account Manager
Total CAD Systems/Graitec
Houston
11.2015 - 01.2021
- Cultivated long-term relationships with key executives, resulting in improved client retention.
- Built pipeline of potential business through prospecting and outbound campaigns, increasing lead generation.
- Executed high volume of outbound calls to identify customer needs and propose tailored solutions.
- Generated quotes and proposals, followed up, and closed business to meet sales targets.
- Maintained expertise in Autodesk software products to provide informed recommendations.
- Enhanced client loyalty through consultative selling and proactive relationship management.
- Scheduled and attended in-person meetings and presentations to elevate industry presence.
- Conducted onsite quarterly reviews to assess satisfaction and identify growth opportunities.
Senior Strategic Licensing Manager
ASCAP
Nashville
06.2011 - 11.2015
- Exceeded team sales goals by 15-20% in one year through targeted sales strategies.
- Surpassed monthly sales quotas by actively pursuing leads and expanding prospect list.
- Augmented sales volume by acquiring new accounts monthly, expanding market share.
- Managed portfolio of 2,500 accounts generating $500,000 in annual sales with consistent revenue growth.
- Oversaw sales forecasting, goal setting, and performance reporting to enhance strategic planning.
- Engaged new and existing customers through sales calls, promoting products and services to drive new business growth.
- Ensured timely delivery of solutions aligned with customer needs, boosting client satisfaction.
- Explained product features to regular and prospective customers, increasing product adoption.
Education
Associate of Business Administration - Business Administration
Houston Community College
Houston, TX01-2007
Skills
Core skills in enterprise account management
- Client retention
- Revenue growth
- B2B and consultative sales
- Lead generation
- Sales presentations
- Account planning
- Contract negotiation
- CRM and sales reporting
- Cross-functional collaboration
- Technical and SaaS sales
- Trade shows and speaking engagements
Timeline
Sr Customer Success Manager
Docusketch
01.2023 - Current
Rare Disease Account Specialist
Recordati Rare Diseases/IAC
07.2021 - 01.2023
AEC Account Manager
Total CAD Systems/Graitec
11.2015 - 01.2021
Senior Strategic Licensing Manager
ASCAP
06.2011 - 11.2015
Associate of Business Administration - Business Administration
Houston Community College