Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
MICHELLE STAVROU

MICHELLE STAVROU

Summary

Licensed customs broker with 30 years of experience in navigating legal regulations and compliance. Expertise in developing global trade programs and writing company policies. Proven ability to collaborate with government agencies and optimize supply chain processes in accordance with US and foreign regulations.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Senior Analyst, Supplier Social Responsibility

W.W. Grainger, Inc.
Lake Forest, IL
03.2021 - Current
  • Lead and developed Grainger's factory audit program, supporting Grainger's ESG (Environmental, Social, and Governance) goals, while meeting the ULFPA and ILO standards.
  • Managed factory audits to align with ESG goals, enhancing compliance and safety globally.
  • Collaborate with cross-functional teams and stakeholders to implement a global audit process for labor and safety.
  • Analyze corrective actions to address process gaps, improving training, and system efficiency.

Customs Analyst, Supply Chain

W.W. Grainger, Inc.
Lake Forest, IL
09.2021 - 03.2023
  • Oversaw the payment process for customs duties.
  • Primary liaison for brokers to resolve import compliance issues and ensure shipments are delivered.
  • Lead our CTPAT Security Program's annual certification and validation efforts.
  • Improve the efficiency of import logistics and supply chain by resolving compliance issues, and identifying opportunities to improve processes, ensuring the product continues to flow and move without delay.

Customs Analyst, Supply Chain

CF Industries
Deerfield, IL
10.2021 - 09.2022
  • Streamlined global trade compliance program, enhancing efficiency, and risk management.
  • Maintain and update all import/export product classification codes (HTS, ECCN) within SAP and the shipping system to comply with U.S. Customs, State, and Commerce departments.
  • Fostered relationships with external parties, including the U.S. and Canadian Customs Brokerage service teams, and other service providers.
  • Managed CF’s import/export recordkeeping program, maintaining accuracy and reliability.

Director of Operations & HR and Director of Sales and Membership

OVC, INC.
Downers Grove, IL
02.2018 - 09.2021
  • Championed employee rights at the executive level, ensuring alignment with strategic objectives.
  • Facilitated client engagements and events, boosting corporate visibility.
  • Oversaw the Elite Lawyer directory, resulting in over 300% membership growth in 9 months.
  • Managed day-to-day operations of the staff in multiple departments.

Trade Controls Analyst

Progress Rail Services, a Caterpillar Company
La Grange, IL
01.2017 - 01.2018
  • Managed Buy America analysis and other content reporting programs
  • Oversaw high adjustments lines research/approval
  • Supervised Global Duty Management and Duty Deferral Program
  • Maintained Other Government Agency requirements
  • Developed and managed the EPA process for import shipments

GTS Business Partner

Zimmer Biomet
Warsaw, IN
01.2015 - 01.2017
  • Streamlined GTS application features to meet complex business needs
  • Guided global teams in refining trade compliance solutions
  • Bridged IT and business operations, enhancing project delivery
  • Improved GTS support for efficient budget and contract management

VP of Operations

Vigilant Global Trade Services
Cleveland, Ohio
01.2008 - 01.2014
  • Managed daily export compliance operations using SAP GTS, adhering to all regulations.
  • Built strong client relationships, driving significant sales growth.
  • Worked with executive leadership to identify and secure key sales opportunities.
  • Led the strategic transformation of global trade operations, implementing SAP GTS solutions.
  • Supervised a team of 45, optimizing client compliance programs.

Logistics Compliance Specialist

Nordson Corporation
Amherst, Ohio
01.2000 - 01.2008
  • Oversaw daily functioning of Import/Compliance, boosting efficiency and assuring regulatory adherence.
  • Optimized processes, delivering measurable advancements in compliance correctness and speed.
  • Utilized analytical prowess to tackle intricate import challenges, curtailing delays and expenditures.
  • Partnered with multi-disciplinary teams to implement compliance tactics, increasing team efficacy.
  • Maintained strict compliance with international trade regulations, significantly lowering compliance risks.

Education

Business -

Kent State University Partnership Program
Elyria, OH
01.2007

The University of Toledo
Toledo, Ohio
01.1994

Skills

  • Customs regulations
  • Tariff classification
  • Duty calculation
  • US Customs ACE system
  • Auditing compliance
  • Leadership
  • Risk management
  • Project management
  • Regulatory compliance

Certification

  • US Customs Broker License- Novebmer 2005

Accomplishments

  • Published in American Shipper July 2014 Issue
  • Speaker at SAP Sapphire May 2015 and May 2016
  • Board Member of the Woman in Trade (WIT- NEO) Organization
  • Guest Panelist at WISE Inc (2017)
  • CLE Speaker at Illinois State Bar Association- ISBA- Annual Meeting (2019)

Timeline

Customs Analyst, Supply Chain

CF Industries
10.2021 - 09.2022

Customs Analyst, Supply Chain

W.W. Grainger, Inc.
09.2021 - 03.2023

Senior Analyst, Supplier Social Responsibility

W.W. Grainger, Inc.
03.2021 - Current

Director of Operations & HR and Director of Sales and Membership

OVC, INC.
02.2018 - 09.2021

Trade Controls Analyst

Progress Rail Services, a Caterpillar Company
01.2017 - 01.2018

GTS Business Partner

Zimmer Biomet
01.2015 - 01.2017

VP of Operations

Vigilant Global Trade Services
01.2008 - 01.2014

Logistics Compliance Specialist

Nordson Corporation
01.2000 - 01.2008

Business -

Kent State University Partnership Program

The University of Toledo

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