KELLIE ROBERTS
BYHALIA,MISSISSIPPI
Summary
Dynamic regulatory trade specialist with a robust history of safeguarding compliance in global trade. Achieved over $17 million in cost savings by implementing innovative compliance strategies and improving operational processes. Committed to optimizing logistics and enhancing customer satisfaction through adept management of regulatory requirements.
Overview
18
18
years of professional experience
Work History
Senior Regulatory Trade Specialist
Federal Express
04.2017 - Current
- Mitigated FedEx fines and penalties issued by United States Customs and Border Protection (USCBP), saving FedEx over $17.2 million in FY25. Researched, measured, developed, and implemented corrective actions, monitored quality of import, export, and transit operations to ensure regulatory standards were maintained, enhanced regulatory compliance, and reduced costs associated with customs border protection. Audited processing costs for international shipments, ensured timely processing and submission of all CBP payments, improved overall service to customers, provided regulatory representation, sought reforms to create a favorable environment for international growth, and coordinated regulatory initiatives and changes.
- Monitored industry trends to recommend process improvements.
- Facilitated communication between departments regarding trade policies and procedures.
- Collaborated with other departments to resolve customer inquiries concerning trade issues.
- Conducted risk assessments to identify potential areas of non-compliance or fraud in trade transactions.
- Discussed reports by category, brand, and customer with professionals to identify channel opportunities.
- Discussed ideas and strategies to improve operational efficiency, adding value, and aiding business performance for continuous improvement.
- Analyzed trade regulations to ensure compliance with federal and international laws.
- Managed documentation for customs clearance, ensuring accuracy and completeness.
- Coordinated logistics for shipments, optimizing routes for timely delivery.
Manager International Clearance Support
Federal Express
05.2008 - 03.2017
- Managed U.S. import and export processes, maintained relationships with regulatory agencies, received and secured custody of international packages, reconciled U.S. Customs packages with manifest, controlled and secured unreleased packages, ensured compliance with time parameters, adapted to procedural changes, maximized work group productivity, trained employees on ILS, CCI, U.S.CIM, VISA, Genesis, performed sort down for SPSS, and coordinated with SPSS and HOCC Control rooms to ensure regulatory compliance.
- Oversaw daily operations to ensure timely package delivery.
- Managed team schedules and assignments to optimize workflow efficiency.
- Trained new employees on safety protocols and operational procedures.
Education
Some College (No Degree) - Business
University of Memphis
Memphis, TnSkills
- Trade compliance
- Customs documentation
- Import/export management
- Regulatory audits
- Trade regulations
- Customs regulations
- Logistics coordination
- Data analysis
- Process improvement
- Decision-making
- Computer skills
- Regulatory partnerships
- Mitigation of FedEx Penalties
- Regulatory compliance
- Customs clearance
- Team collaboration
- Quality assurance
- Problem solving
- Attention to detail
- Analytical thinking
- Strategic planning
- Trade compliance auditing
- Data-driven decision making
- Professionalism
- Problem-solving
- Teamwork
- Risk assessment
- Customer relationship management
- Documentation management
- Team leadership
- Communication facilitation
- Operational efficiency
- Staff training and development
- Coaching and mentoring
- Recruiting and interviewing
- Emergency response
- Business planning
- Risk management
- Policy implementation
- Documentation and reporting
- Complex Problem-solving
- Conflict resolution
- Schedule preparation
- Cross-functional teamwork
- Performance evaluations
- Safety procedures
- Work prioritization
- Goal setting
- Performance management
- Operations management
- Cross-functional team management
- Time management
- Shift scheduling
- Staff management
- Budget control
- Clear communication
- Task delegation
- Verbal and written communication
- Key performance indicators
- Expectation setting
- Expense tracking
- Relationship building
PERSONAL
I am a dedicated and passionate employee with extensive management experience leading diverse groups. In each of my positions, I have driven high levels of quality and efficiency, and identified opportunities for improvement to performance, productivity, profitability, and safety. All in all, I believe my experience through out my 30 plus years at FedEx has provided a solid foundation necessary to be your Manager of Strategy Planning and Analysis. I have positioned my self to become very knowledge of the FedEx Global network. My experience in various positions will prove to be invaluable. I am eager to lead and expand our rapidly evolving global trade environment. My enthusiasm and self-motivation to do a good job will deliver excellent service enhancing the Purple Promise to our customers. I am ready to lead a team that to helps translate our Purple Chip Domain targets into action and helps advance the future global trade growth of FedEx.
Affiliations
- Volunteer St Jude Golf Tournament
- Volunteer Feed the Homeless Mision
- Volunteer Tornado Relief and Recovery
- Volunteer Habitat for Humanity
Timeline
Senior Regulatory Trade Specialist
Federal Express
04.2017 - Current
Manager International Clearance Support
Federal Express
05.2008 - 03.2017
Some College (No Degree) - Business
University of Memphis