MICHELLE STEPHEN-FARRIS
OBH Brookdale Hospital Medical Center
Brooklyn,NY
23
Years of experience
Administrative professional with proven track record in overseeing office operations and ensuring smooth workflows. Adept at managing teams, coordinating schedules, and implementing efficient systems. Strong focus on team collaboration and achieving results. Highly organized, adaptable to changing needs, and skilled in problem-solving, communication, and multitasking.
Work History
Administrative Supervisor
3 Years 1 Month- Supervised administrative workflows, ensuring accurate scheduling, records management, and daily office operations.
- Coordinated staff assignments, resolving coverage gaps and maintaining consistent departmental support.
- Monitored documentation accuracy, correcting errors and reinforcing compliance with hospital procedures.
- Trained administrative staff on registration processes, filing standards, and communication protocols.
- Reviewed reports, tracked workflow status, and escalated operational issues to leadership.
- Liaised with clinical and nonclinical teams to support timely information exchange and service delivery.
OFFICE MANAGER
6 Years 9 Months- Ensured quality service at the clinic practice level maintaining consistency with objectives, policies and procedures; developed improvement strategies with BCHS Ambulatory Care leadership and ensured compliance with TIC, NYSDOH, NYCDOH & other regulatory agencies.
- Managed all aspects of multi-physician medical practice and office coordination; Manages and resolves patient issues or unhappy patients in a professional and empathetic manner.
- Served as direct supervisor to thirty-five employees (clinical and support staff); keeps files, performance appraisals, and time and attendance; Oversaw scheduling for fifty providers of a large multi-specialty clinic.
- Developed clinic goals and aims, established, and implemented policies and procedures to support clinic operations.
- Collaborated closely with the medical director of the practice to develop business strategies, formulating budgets, dealing with daily operations, setting clinic goals, and reviewing quality improvement and assurance.
- Trained staff on office procedures, customer service standards, and internal systems.
- Provided leadership for daily operations of practice including, hiring, employee orientation, supervision, setting performance expectations, proper counseling and documentation of personnel issues, and ongoing evaluations of staff.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
ADMINISTRATIVE ASSISTANT
3 Years 5 Months- Oversaw all aspects of practice function, ensuring highest quality of care for patients and fostering positive, team-oriented environment for staff.
- Provided leadership and guidance to staff, maintaining team productivity and morale. and exercise proper skill and judgment when administrator is not available.
- Prepared weekly and yearly patient tracker for administrative review; Reviews budgetary measure with Practice Administrator on a yearly basis.
- Assisted and coordinated in-service education for department with the Practice Administrator; Assist Practice Administrator with overall operations of practice.
- Collected and analyzed Performance/Quality Improvement indicators within the clinic and submit to the board quarterly and present to monthly Performance Improvement Committee meetings.
- Participated in Joint Commission preparation by conducting environmental rounds, mock surveys, and staff training.
- Interacted with various personnel levels, demonstrating courteous and professional behavior while collaborating with patients, families, visitors, and hospital employees.
- Prepared office documents, reports, and meeting materials to streamline departmental workflows.
Education
BACHELOR OF ARTS - PUBLIC ADMINISTRATION
ASSOCIATE IN SCIENCE - CRIMINAL JUSTICE
Skills
Operations management
Project Planning
Project management
Compliance monitoring
Performance improvement
Office event management
Supply chain oversight
Planning and organizing
Calendar management
Office management
Event coordination
Quality assurance management
Administration and operations
Leadership
Situational leadership
Budget management
Team building
Interpersonal skills
Customer service
Staff payroll administration
Relationship building
Timeline
Administrative Supervisor
OBH Brookdale Hospital Medical Center
01.2023 - 02.2026Read More
OFFICE MANAGER
BRONXCARE HEALTH SYSTEMS
04.2015 - 01.2022Read More
ADMINISTRATIVE ASSISTANT
BRONXCARE HEALTH SYSTEMS
11.2011 - 04.2015Read More
JOHN JAY COLLEGE OF CRIMINAL JUSTICE
ASSOCIATE IN SCIENCE from CRIMINAL JUSTICE
Read More
JOHN JAY COLLEGE OF CRIMINAL JUSTICE
BACHELOR OF ARTS from PUBLIC ADMINISTRATION
Read More