Michelle Stephens
Port Richey,FL
Summary
Senior Billing Specialist with FuturePlan by Ascensus, skilled in collections management strategies. Strong track record in managing complex billing processes and resolving discrepancies. Adept at collaborating with teams to streamline operations and ensure accuracy. Known for adaptability and reliability in meeting changing business needs.
Overview
8
8
years of professional experience
Work History
Senior Billing Specialist
FuturePlan by Ascensus
01.2020 - Current
- Managed customer inquiries regarding billing discrepancies and payment statuses.
- Utilized billing software to enter data and generate invoices efficiently.
- Assisted in processing and reconciling billing statements for accuracy.
- Reduced late payments by consistently following up with customers and ensuring timely communication of invoice details.
- Assisted in the development and implementation of billing policies, ensuring compliance with industry standards and regulations.
Billing Support Specialist
FuturePlan by Ascensus
01.2020 - Current
- Resolved billing inquiries and discrepancies, ensuring customer satisfaction and prompt issue resolution.
- Collaborated with cross-functional teams to streamline billing processes and enhance operational efficiency.
- Trained new staff on billing procedures and system navigation, fostering a knowledgeable team environment.
- Analyzed billing data to identify trends and recommend improvements for improved accuracy and consistency.
- Led initiatives to optimize workflow, resulting in streamlined operations and improved service delivery timeframes.
- Evaluated aging reports to identify members to be included in monthly outbound collection calls.
Finance Coordinator
Ascensus
01.2020 - Current
- Managed budget forecasting and financial reporting processes to ensure accuracy and compliance.
- Coordinated monthly financial closings, streamlining documentation and improving turnaround time.
- Developed and maintained financial spreadsheets using advanced Excel functions for data analysis.
- Implemented cost-saving initiatives through detailed variance analysis and reporting procedures.
Billing Account Receivable Specialist
FuturePlan by Ascensus
01.2020 - Current
- Led strategic initiatives to improve departmental efficiency and effectiveness.
- Mentored junior staff in specialized areas, fostering professional growth and skill development.
- Developed and implemented process improvements, optimizing workflows and reducing operational bottlenecks.
- Analyzed complex data sets to drive strategic decision-making and enhance organizational outcomes.
Billing Account Representative A/R
Guardian Water & Power
03.2018 - 01.2020
- Managed billing inquiries and resolved discrepancies for enhanced customer satisfaction.
- Coordinated account updates to ensure compliance with company policies and procedures.
- Streamlined billing processes, reducing turnaround time for invoice generation and distribution.
- Mentored junior representatives on best practices in customer communication and conflict resolution.
Vender Relations Specialist
Nation Valuation Services
08.2017 - 02.2018
- Developed and maintained strong relationships with vendors to ensure alignment with organizational goals.
- Negotiated contracts and terms, enhancing collaboration and reducing supply chain disruptions.
- Monitored vendor performance metrics to identify areas for improvement and optimize service delivery.
- Facilitated regular meetings with vendors to address challenges, share updates, and strengthen partnerships.
Education
High School Diploma -
Groveport High School
Groveport, OHSkills
- FDCPA Compliant
- Accurate data entry
- Professionalism and ethics
- Collections
- Collections management
- Collection practices
- Teamwork and collaboration
- Strong analytical mind
Timeline
Senior Billing Specialist
FuturePlan by Ascensus
01.2020 - Current
Billing Support Specialist
FuturePlan by Ascensus
01.2020 - Current
Finance Coordinator
Ascensus
01.2020 - Current
Billing Account Receivable Specialist
FuturePlan by Ascensus
01.2020 - Current
Billing Account Representative A/R
Guardian Water & Power
03.2018 - 01.2020
Vender Relations Specialist
Nation Valuation Services
08.2017 - 02.2018
High School Diploma -
Groveport High School
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