Michelle Stevens
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Dedicated Supervisor possessing skilled in addressing and resolving conflicts to maintain team harmony and performance. Offers many years of experience leading talented teams and exceeding objectives. Background includes strong history in related work.
Resourceful Supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and adaptability to ensure smooth operations and workplace harmony. Committed to fostering positive work environments and achieving goals through effective supervision and staff engagement.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
1997
1997
years of post-secondary education
Work History
Environment Services Supervisor
UK St Claire
Morehead
08.2025 - Current
- Supervised daily operations to ensure team efficiency and adherence to standards.
- Coordinated staff schedules to optimize workforce coverage and productivity.
- Trained new employees on safety protocols and operational procedures effectively.
Youth Services Program Supervisor
Commonwealth of Kentucky
Morehead
07.2007 - 08.2025
- Supervised program operations to ensure compliance with state regulations.
- Developed training materials for staff to enhance program delivery.
- Coordinated meetings with stakeholders to discuss program progress and needs.
- Supervised daily routines of committed juveniles and staff ensuring safety and security of youth and staff.
- Applied trauma informed care training to de-escalate emotionally unstable and aggressive youth/adult aged from 12 to 21 years of age.
- Co-lead group counseling and individual counseling.
- Prepared and complied various reports and records: incident reports, staff schedules.
- Served as a facility training instructor
- Behavior management and crisis intervention
- Conducted initial intake process including Maysi screenings
- Taught positive social, life skills, and assisted in interpersonal skill development.
Education
Certificate Of Completion -
Department of Juvenile Justice Training Academy
06.2007 - 08.2007
West Carter
Olive Hill, KYSkills
- Staff management
- Operational compliance
- Employee training
- Crisis intervention
- Trauma informed care
- Cognitive self change
References
- Devin Hall 606-225-7626
- Amanda Shepard 606-315-5890
- Clayton James 606-316-2229
Timeline
Environment Services Supervisor
UK St Claire
08.2025 - Current
Youth Services Program Supervisor
Commonwealth of Kentucky
07.2007 - 08.2025
Certificate Of Completion -
Department of Juvenile Justice Training Academy
06.2007 - 08.2007
West Carter