Michelle Stewart
Leland
Summary
Customer service oriented individual, who is well organized, possess the skill of multi-tasking, while paying attention to detail. Self-directed individual, working with little supervision, and will take initiative to complete tasks assigned.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Knowledgeable caregiver with solid background in providing compassionate care for seniors in their homes. Successfully assisted clients with daily living activities, ensuring comfort and well-being. Demonstrated patience and empathy while managing complex care needs and maintaining safe environment.
Overview
32
32
years of professional experience
Work History
Caregiver
Senior Helpers
Wilmington, NC
02.2026 - Current
- Provided compassionate support to seniors in daily living activities, enhancing quality of life.
- Assisted clients with personal hygiene, mobility, and medication management to ensure safety and comfort.
- Developed and maintained strong relationships with clients, fostering trust and a positive environment.
- Monitored client health status, reporting changes to healthcare professionals for timely interventions.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Administrative Aide
North Country Community College
Saranac Lake, NY
08.2018 - 10.2025
- Daily responsibilities include, but are not limited to:
- Provide administrative office support and reception services.
- Filing and data entry
- Researching files and records
- Proofreading correspondence, reports and other documents as requested.
- Establish and maintain organized and efficient files and records, update data files, maintain security, confidentially and retention of office files.
- Answer and direct incoming telephone calls
- Create, compose and edit a variety of reports and written correspondence to include email
- Copying files
- Assisting visitors on campus
- Preform other job-related duties as assigned.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail.
Shift Supervisor
Kinney Drugs
Saranac Lake, NY
09.1994 - 08.2018
- Daily responsibilities include:
- Supervise, train and direct employees assigned to my shift. Delegate and assign work assignment/projects to employees. Create work schedules, ensuring all shifts are covered. Track payroll hours for employees. Monitor and evaluate employees work performance. Counsel employees on poor work performance and provide guidance as needed.
- Complete morning bookkeeping, certifying bank deposits, reconciling cash register tills at the beginning and end of each shift.
- Assist with preparing of pharmacy deliveries.
- Receive incoming truck deliveries; inventorying all items received ensuring that the delivery is complete.
- Process daily transactions with Western Union, Bill-Pay and Lottery.
- Maintain positive rapports with those I am in contact with. Diffuse any situations with angry customers that may arise with a professional, yet calming demeanor.
Education
Associates Degree - Individual Studies
SUNY Canton
Canton, NY05-1989
Associates Degree - Business
NCCC
Saranac Lake, NYHigh School -
Franklin Academy High School
Malone, NY06-1986
Skills
- Experience using various Microsoft applications
- Skilled in Microsoft Office Suite
- Document organization
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
Timeline
Caregiver
Senior Helpers
02.2026 - Current
Administrative Aide
North Country Community College
08.2018 - 10.2025
Shift Supervisor
Kinney Drugs
09.1994 - 08.2018
Associates Degree - Business
NCCC
High School -
Franklin Academy High School
Associates Degree - Individual Studies
SUNY Canton