Michelle Stoops

Riverside,Ca

Summary

Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Work History

Police

County of San Bernardino, Cucamonga

06.2018 - Current

Work with JIMS, Tibron, DA Star, Record Imaging System, Presynct, Inform, Excel, Word, and Outlook
Process report requests, Download and Upload all 180’s into Presynct, Process all false alarms and processing billing for the false alarms for the city, Mail, Reception, Phone Room Respond to emails, Schedule Live scan and Ink Card appointments, administer Livescan and Ink Cards, Issue Vehicle Releases, Process ticket payments, Prepare clearance letters, Process credit cards and cash transactions, stat deputy reports, reception and any other requests by the Sargent’s and Lieutenants

County of San Bernardino Probation

08.2016 - 06.2018

Work with JIMS, Odyssey, CLETS, Caseload Explorer, Ecase Exchange and SAFE
ADULT LEGAL- Process incoming referrals
Create new cases
Update case information
Issue and recall Bench Warrants
Enter Minute Orders
Court Desk
Process DA files
Post Release Community Supervision
Intercounty Transfers
Cover as Lead
Train new employees
Respond to emails
JUVENILE LEGAL-781 & 786 Record sealing
Settle Out of Court packets
Court desk
Notice of Hearings.

Care Provider

County of San Bernardino

04.2016 - 08.2016

Answer health, and patient’s multi-phone line telephone calls
Perform general office duties such as typing, operating fax machine, copy machine and computer programs
Sorted classified information according to guidelines such as content, purpose, user criteria, and chronological, alphabetical and numerical order
Read incoming material in order to determine how and where they are classified and filed
Sort electronic faxes
Train new employees on some of the data entry.

Harpole Construction

01.2014 - 08.2015

Typed documents using word
Maintained records on file
Completed data entry
Maintained and ordered supplies
Answered multi-phone lines
Collected and delivered messages
Assisted with payroll
Balanced ledgers
Worked with 10-key
Paid end of payroll taxes, yearly taxes and quarterly taxes.

Education

A.A - Human Service

San Juan College

Farmington, NM

Bachelor of Science - Psychology

Grand Canyon University

Phoenix, AZ

10.2023

Skills

Account Management
Report Transcription
Team Development
Microsoft Word
System Implementation
Calendaring

Staff Training
Clerical Support
Data Evaluation
Microsoft Excel
Managing Multiple Tasks
Product Organization

Timeline