Michelle Storinge
Syracuse,New York
Summary
Excited professional with a goal-oriented mindset and strong negotiation skills. Possesses an exceptional track record of dedication and loyalty that leads to impressive results in a collaborative team environment. Achieved targeted recovery rates through effective debt repayment strategies while maintaining compliance and accuracy. Proven ability to enhance client retention and deliver exceptional customer service in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Student Account Representative
Syracuse University
Syracuse, NY
04.2016 - Current
- Work alongside team members and other university departments comfortably and professionally.
- Responsible for managing student accounts and ensuring accuracy and compliance with university policies and procedures.
- Execute strong time management while working in fast paced environment.
- Balance general ledger of over 500 returned bank items accurately internally and throughout all university departments.
- Communicate with students/families to create debt repayment plan based on current financial condition.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Lead Teller
M&T Bank
Syracuse, NY
05.2008 - 03.2016
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
- Implemented security measures to protect sensitive client information and financial assets from potential fraud or theft.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Exceeded cross-selling goals by effectively communicating product benefits tailored to customers'' unique financial situations.
Education
Union Endicott High School
Endicott, NYSkills
- Goal-oriented mindset
- Strong negotiation
- Professionalism and etiquette
- Client retention strategies
- Customer service
- Attention to detail
- Reliability
- Team collaboration
- Self motivation
Timeline
Student Account Representative
Syracuse University
04.2016 - Current
Lead Teller
M&T Bank
05.2008 - 03.2016
Union Endicott High School