Summary
Overview
Work History
Skills
Timeline
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Michelle L Stork

Lake View,IA

Summary

Results-driven professional with a passion for delivering outstanding service. Displays robust initiative and creative problem-solving abilities, thriving in collaborative environments. Proven ability to multitask effectively, bringing enhanced productivity and efficiency to fast-paced team-oriented settings.

Overview

27
27
years of professional experience

Work History

Customer Service Representative

Oberg Freight CO
08.2022 - Current
  • Determined appropriate loads and practical delivery schedule for 90 plus trucks by balancing needs and availability of both drivers and clients.
  • Bargained terms and rates with vendors for favorable shipping conditions.
  • Communicated with management and customers by tracking, auditing and troubleshooting operational issues.
  • Built working relationships with clients to foster loyalty and encourage repeat business.

Driver Manager

Oberg Freight CO
04.2011 - 08.2022
  • Coordinated with 20-40 drivers to organize timely pickup and delivery.
  • Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
  • Counseled drivers on violations of company policy or service standards to improve performance.
  • Addressed driver communications and provided required data to drivers.
  • Implemented and supported company quality and safety improvement efforts.
  • Identified process breakdowns and developed improvement plans to resolve.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Coordinated driver dispatch to accomplish daily delivery requirements.

Driver Manager

Decker Truck Line, Inc.
09.1996 - 04.2011
  • Coordinated with drivers to organize timely pickup and delivery.
  • Developed and maintained long-term, positive relationships with approximately 35 assigned drivers to enhance morale and productivity.
  • Addressed driver communications and provided required data to drivers.
  • Counseled drivers on violations of company policy or service standards to improve performance.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Coordinated driver dispatch to accomplish daily delivery requirements.

Skills

  • Microsoft Excel
  • Microsoft Word
  • Staff Training
  • Conflict Resolution
  • Customer Service
  • Typing Proficiency
  • Professional Telephone Demeanor
  • Managing Multiple Tasks
  • Calm and Professional Under Pressure
  • Creative problem solving

Timeline

Customer Service Representative

Oberg Freight CO
08.2022 - Current

Driver Manager

Oberg Freight CO
04.2011 - 08.2022

Driver Manager

Decker Truck Line, Inc.
09.1996 - 04.2011

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Michelle L Stork