Michelle Sutton
Jupiter,FL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
24
24
years of professional experience
2006
2006
years of post-secondary education
1
1
Certification
Work History
Server/Bartender
Latitudes
Jupiter, Florida
10.2023 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Took guest orders accurately and efficiently using point-of-sale system.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted team members during peak hours to ensure smooth operations.
- Delivered food and beverages promptly to enhance guest satisfaction.
- Resolved customer complaints professionally to maintain positive experiences.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Restocked supplies and managed inventory levels for efficient service flow.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Implemented feedback from customers to improve service quality and menu offerings.
- Stocked service areas with supplies during slow periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Mixed cocktails and beverages based on customer preferences.
- Maintained cleanliness of bar area and equipment.
- Created a welcoming atmosphere through engaging conversation with guests.
- Developed good working relationships with fellow employees through effective communication.
Restaurant Manager
Grill Worx
Burlington, North Carolina
11.2009 - 08.2019
- Oversaw daily restaurant operations to ensure smooth service and customer satisfaction.
- Trained and mentored staff on food safety and customer service standards.
- Managed inventory levels and ordered supplies to maintain optimal stock.
- Developed and implemented training programs for new employees and ongoing staff development.
- Coordinated schedules to ensure adequate staffing during peak hours and events.
- Enforced health regulations and maintained cleanliness in food preparation areas.
- Resolved customer complaints promptly to enhance dining experience and loyalty.
- Collaborated with kitchen staff to maintain high-quality food preparation standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Assisted with kitchen preparation during peak times as needed.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Established policies for cash handling procedures to maximize security measures.
- Resolved conflicts among employees in an effective manner.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Hawfield’s Presbyterian Nursinf Home
N/A
Haw River, North Carolina
09.2005 - 07.2009
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Administered medications following established protocols and patient care plans.
- Monitored vital signs and recorded changes in patient conditions.
- Collaborated with multidisciplinary teams to coordinate patient care strategies.
- Educated patients and families on health management and treatment options.
- Assisted in developing nursing procedures to enhance patient safety protocols.
- Provided emotional support and counseling to patients during recovery processes.
- Implemented infection control measures to maintain a safe healthcare environment.
- Trained and mentored junior nursing staff on best practices in patient care.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Maintained a safe environment for both staff and patients through adherence to safety protocols.
- Used sterile techniques to prepare patients for procedures.
- Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.
- Assisted physician with examinations, tests and procedures.
- Responded quickly and effectively in emergency situations utilizing advanced life saving skills when needed.
- Ensured that all documentation was accurate and up-to-date according to established guidelines.
- Managed multiple tasks simultaneously while prioritizing urgent requests from physicians or nurses.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
Restaurant Manager
Wings To Go
Burlington, NC
06.2001 - 07.2005
- Managed daily restaurant operations to ensure smooth service delivery.
- Trained and supervised staff on operational procedures and customer service excellence.
- Developed and implemented staff schedules to optimize coverage during peak hours.
- Oversaw inventory management and ordered supplies to maintain kitchen efficiency.
- Conducted regular staff meetings to communicate updates and reinforce standards.
- Ensured compliance with health regulations and maintained a clean dining environment.
- Resolved customer complaints promptly to maintain high satisfaction levels in dining experiences.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Resolved conflicts among employees in an effective manner.
Education
Bachelor of Science - Nursing
Alamance Community College
Graham, NC 08.2004 - 06.2006
Associate of Arts - English Literature
Alamance Community College
Graham, NC 08.2002 - 07.2004
Western Alamance High
Elon, NCSkills
- Point-of-sale operation
- Food safety compliance
- Order accuracy
- Inventory management
- Menu knowledge
- Customer relationship management
- Team collaboration
- Conflict resolution
- Time management
- Effective communication
- Problem solving
- Training and mentoring
- Cleanliness standards
- Shift management
- Table setting arrangements
- Take-out service
- Safe food handling
- Guest relations management
- Memory retention
- Relationship management
- Food running
- Food safety practices
- Positive guest interactions
- Server training
- Hospitality service expertise
- Strong work ethic
- Menu memorization
- Calm demeanor
- Professional appearance
- Menu presentation
Certification
- Serve Safe
- Alcohol Service Certification
Affiliations
- Avid reader
- Volunteering at animal shelters, relay for life, children’s hospitals, etc.
- Travel
References
References available upon request.
Timeline
Server/Bartender
Latitudes
10.2023 - Current
Restaurant Manager
Grill Worx
11.2009 - 08.2019
Hawfield’s Presbyterian Nursinf Home
N/A
09.2005 - 07.2009
Bachelor of Science - Nursing
Alamance Community College
08.2004 - 06.2006
Associate of Arts - English Literature
Alamance Community College
08.2002 - 07.2004
Restaurant Manager
Wings To Go
06.2001 - 07.2005
Western Alamance High